Senior Business Director – Bank Fraud
Company & Department Overview:
Consistently named one of the 100 Best Places to Work by Fortune, Working Mother, and the Human Rights Campaign Foundation, Capital One is leading the way in redefining financial services. This is an exciting time to join our team. Capital One is poised for breakout growth in the coming years. We’re making significant investments in customer insights, technology, physical presence and product enhancements with a renewed emphasis on establishing lifelong customer relationships across a broad range of financial products.
Within Capital One Retail Bank, Bank Fraud team plays a key and strategic role in the organization. This team has the responsibility of managing strategic fraud risk across different Bank products and channels. The team manages risk for Consumer, Small Business and Commercial business. Along with management of Fraud losses, the team drives various product and policy decisions and works very closely with cutting edge technology teams in building solutions that manage risk in an increasingly digital world. Many of these designs are industry trend setting and developed as truly industry leading solutions that strives to deliver an exceptional customer experience while balancing the risk appropriately.
We are looking for a motivated and strategic Senior Director to join us at our Richmond , VA location or at corporate headquarters in McLean, VA.
As Senior Director, you will lead third party fraud risk team to deliver the business critical objectives outlined above. You will also be responsible in creating the authentication strategy for Capital One Bank. You will be responsible for managing the loss line and evaluate new products and strategies for potential risks.
In this role, you will regularly engage with the SVP+ population, across all major product and functional areas, to create effective risk mitigation solutions. You will lead a team of 15+ business and data analysts and influence many strategic partners in pursuit of your objectives. Given the importance of fraud risk management to the company, this role is high-profile with opportunity for significant impact and growth.
Our ideal candidate will:
• Be a knowledge leader and intellectually curious
o Use your prior fraud risk experience and creative problem-solving to craft an industry leading fraud program
o Live, eat and breathe fraud by staying abreast of new fraud methods and tools for combatting fraud
• Operate as a P&L lead for managing fraud losses
o Be seen as a strategic thought partner, effectively communicating with senior leaders
o Have a strong bias for action / a drive to get things done
o Be an effective storyteller who seeks out new approaches for delivering on business objectives
• Lead others effectively
o Collaborate across the enterprise, building relationships with key stakeholders and fraud managers
o Be seen as a people leader, investing and growing talent
• Have an extensive background in fraud risk management for a financial services, payments or fintech company
• Bachelor's Degree
• At least 10 years work experience in fraud for a financial services, payments or fintech company
• At least 5 years leading a team
• Experience from leading Fintech or Financial Institutions in leading Fraud and risk area
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.