Microsoft Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Services and its partners bring the deepest expertise of Microsoft solutions-from enterprise planning to deployment and support, helping our customers innovate to achieve strategic advantage in their respective industries.
In a world of consumption based economics (driven by cloud and devices), adoption is the new currency. In response, Microsoft Services has created the Adoption and Change Management Global Practice (ACM GP) with a charter to govern, prepare and manage Adoption & Change Management services offerings throughout the globe. This is an exciting opportunity to join a group of experienced Change Management Consultants in the development of a new practice whose goal is to drive high value end user adoption for our customers through targeted individual, group and organizational change management services.
Joining our team as a Senior Change Consultant, you will play a key role in the development of the new ACM practice by supporting field enablement and delivery activities as directed by ACM Leadership. As a member of a delivery team, you will deliver ACM offerings through traditional and non-traditional consulting models.
As we build ACM capabilities you will assist in field enablement activities to empower MS resources on ACM around the globe. You will contribute to and participate in practice development activities such as the development of new offerings, marketing collateral and foundational business processes for our ACM practice.
If you are passionate about ACM and are ready to be help shape how ACM engagements across the different MS products are developed and delivered, we would like to hear from you.
In your role as a Senior Change Consultant your key responsibilities will include:
•Supporting customers in the development and execution of Adoption and Change Management programs to drive adoption of Microsoft services and deliver measurable business value.
•Assessing a customer's ACM maturity and Business Impact through change management assessments and surveys and working with the customer and a Senior Change Consultant to define appropriate mitigation strategies
•Designing and undertaking workforce analysis to identify the key groups within an employee population and analyse how they will be impacted and react to the proposed change and their training needs
•Working with the customer and other Change Consultants to define communication strategies that address the concerns and motivations of the employee population
•Determining adoption metrics that can be used to measure success of the ACM project and make adjustments to plans as needed
•Deriving based on the ACM scope the related training plans to help end-users develop the knowledge and ability required to be successful
•Creating feedback mechanisms that will help sustain long term end user adoption
•Mentoring and coaching client change teams
•Communicating effectively and collaborating as part of a team of professionals.
•Facilitate meetings with team and client contacts
•Developing and maintaining strong stakeholder relationships within the customer
•Establishing and managing client expectations while maintaining a positive, proactive and professional demeanor
Experience with a defined change management methodology is desired but not required; training will be provided. You will need to demonstrate a passion for and experience of managing change across a number of customers and verticals.
In addition you will possess or be able to demonstrate the following:
•A Bachelor's degree in Anthropology, Psychology, Marketing, Business or related field/or equivalent work experience
•Relevant years of professional experience in management consulting, digital marketing, user experience/visual
communications, change management or related field expertise
•Experience across a at least 2 verticals is highly preferred
•A track record of effective communication with technical and business leaders at all levels within large enterprises and the ability to manage those relationships, effectively
•Excellent social, communication skills, strong organizational skills and attention to detail
•A solid understanding of how people go through a change and the change process; experience with Prosci's ADKAR Model is a plus
•Experience with delivery as part of a global engagement team with appropriate business acumen
•Change Management experience in leading customers through their CRM (e.g. Dynamics, Siebel) or ERP (e.g. Dynamics, SAP) related projects is a plus.
• Multi-language skills preferred
This position is located in the UK but is not location specific. Customer engagements may require a significant amount of travel and working away from home. International and US travel can be expected up to 70% of the time. The role is measured on utilization and engagement outcomes.
If you find this opportunity to be compelling and can demonstrate your ability to excel as a Senior Change Consultant, we would like to explore the possibilities with you as soon as possible!
Microsoft Services is dedicated to delivering on Microsoft's mission to empower every person and every organization on the planet to achieve more. As one of the largest divisions inside Microsoft - with over 21,500 employees worldwide - this diverse team includes architects, consultants, support professionals, sales, and business leaders who serve customers in 191 countries and 46 languages. Simply put, we help customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners. The power of that connection, in addition to understanding how they use our products, helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.
A little about us:
Microsoft offers training and employment opportunities to help you turn your military experience and skills into a civilian technology career.