What you’ll be doing...
Owning and supporting a part of the Professional Services Cisco Solutions team, global Unified Communications and Collaboration as a Service (UCCaaS) design, implementation and troubleshooting of all Cisco Unified Communications (UC) applications (both in the Verizon cloud and customer premise) as well as the integration of Cisco UC applications to other Verizon products/applications and/or customer developed or purchased third party applications.
Ensure that Cisco UCCaaS global solutions are delivered on-time, within budget and according to project plan and scoped deliverables.
Work with peers within Professional Services organization to identify opportunities that span peer groups and other organizations to further drive revenue and utilization for the UCCaaS product and the Professional Services Organization.
Work nights and weekends, as required, to implement and/or troubleshoot global UCCaaS solutions. This work is typically scheduled but can also be ad-hoc based on customer needs and needs of the business.
Work in escalated conditions and deliver solutions and/or resolve issues rapidly, sometimes being directed by manager to take on or support tasks that could fall to other teams to ensure customer satisfaction.
Work with other Verizon organizations, customers and Cisco to determine product direction/road map, contribute to technical discussions and troubleshoot/resolve issues.
Effectively communicate with technical and non-technical audiences and various management levels within: Professional Services organization, other Verizon organizations, Cisco and our customers.
Effectively work in team-environment providing support and leadership in your area of expertise while receiving support and working under the direction of others that may have areas of expertise you do not.
Remain utilized and communicate when additional project work is needed to fulfill position utilization requirements
What we’re looking for...
Cisco CCIE Collaboration certification.
Bachelor’s degree or related work experience.
5+ years’ of total hands-on experience in all of the following areas:
Knowledge of and/or exposure to the following areas is a plus:
Able to work with internal Verizon Professional Services Project Managers.
Excellent written and oral communication skills.
Customer-facing and able to work with various levels of management internally and within customer organizations.
Able to work off-hours/shift work as required when working on projects with international locations.
Able to work with Cisco TAC, Business Unit and Channel Partners to address issues.
High-energy, self-starter willing to work extra hours at times to meet delivery objectives and resolve issues.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.