Senior Claims Adjuster - Home Owners

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: May 19, 2017
  • Reference ID: 59963-en_US


This position supports Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions. 

  • Interviews insureds, claimants and other parties to determine the facts of the claim.
  • Creates and documents claims file to comply with company guidelines and state regulations.
  • Reviews factual information to determine coverage and/or liability of all parties to the claim.
  • Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure.
  • Resolves complaints
  • Recommends subrogation and/or SIU referral. Manages pending claims to meet company quality criteria.
  • Performs other related duties as assigned or required




Required Skills:

  • 1-5 yrs. related insurance or claims experience
  • Must hold current adjusters license



Preferred Skills:

  • Bachelor's degree preferred or equivalent business experience
  • Xactimate experience a plus

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