Senior Cloud Reliability Engineer
Charlotte , North Carolina
December 16, 2017
Job Description
Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.
By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.
For more information about TIAA, visit our website.
  • Manage AWS services (EC2, Cloudtrail, IAM, Config, cloudwatch, S3, Lambda) via CLI and API within a multi account production environment
  • Ensure monitoring alerts and systems events are assessed, prioritized, and managed
  • Manage security, operations and governance on cloud platform/ technologies
  • Responsible for operations of Cloud service infrastructure, monitoring, and capacity management of proprietary Cloud based platform systems at web scale in a fully virtualized Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) operating environment
  • Develop and report KPI’s to insure SLAs are met
  • Monitor and identify capacity and performance issues for cloud services to ensure continued, uninterrupted operations
  • Partner with and collaboratively drive accountability with internal team and vendors
  • Anticipate technology changes within a rapidly evolving environment
  • Manage client impacting incidents including business impact assessment, technical resolution, engagement, and communications
  • Assure Operations Run Book and other knowledge management documents are up to date
  • Contribute to the evaluation and implementation of monitoring tools for the cloud platform
  • Build and maintain strong relationships with broader technology teams, business aligned teams and business partners to identify process improvement opportunities
  • Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies

Required Experience
  • Undergraduate degree, preferably in Computer Science, Engineering or a related field of study
  • Seven or more years of technology experience
  • Two or more years of Amazon AWS Cloud products (EC2, EBS, S3, Lambda, ECS, RDS, DynamoDB, EMR, Kinesis, SQS/SNS, etc.) experience
  • Hands on experience with Jenkins, Docker, Terraform or similar technologies
  • Infrastructure production and/or operational support background
  • Very strong troubleshooting and incident management skills within cloud environments (AWS, Azure, VMWare etc.)
  • Understanding AWS architectures and design principles
  • Understanding of server-less code concepts
  • Docker, Kubernetes, containers and related technologies
  • Experience with shell scripting, Puppet/Ansible, and automation principles
  • Understanding of DevOps and CI/CD processes preferred
  • Five or more years of Red Hat Linux, Windows, Networking, and/or storage management experience preferred
  • Microsoft Azure cloud products and support experience preferred
  • Cloudforms and OpenShift experience preferred
  • Oracle, MYSQL, Python, NodeJS, nginx, & tomcat experience preferred
Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.
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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).
*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017

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