At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.
National Compliance is responsible for overseeing Verizon Wireless policies, processes, people and systems and partnering with business leaders to identify and mitigate financial, operational, legal, regulatory and reputational risks facing the business unit. The Sr. Analyst in Sales Compliance (including Retail, Indirect, Telesales, Online, and B2B) is responsible for addressing risks, including sales misconduct, commission abuse, policy violations, and customer gaming, and process or operational gaps.
Drive and execute an integrated plan to identify control gaps, define and implement process and technical solutions. Work independently to perform in-depth analyses of business risks utilizing reporting and analytic tools provided by the Business Intelligence team. Identify and interpret root-cause issues to recommend and develop action plans for risk mitigation.
Lead compliance reviews, exercising discretion and independent judgment. Identify risks inherent in the channel/process and make decisions on the scope of work to be performed based on those risks. Perform data analysis and coordinate fieldwork and responses. Develop unique work plans, review of formal policy documents, and manage the implementation and completion of process improvements.
Identify activities requiring investigation. Lead confidential, independent investigations of suspected fraud involving employees/agents/customers. Work with HR, Corporate Security as necessary when conducting these investigations, ensure proper handoff for interviews
Partner with Channel Management to identify and resolve policy/process issues, perform analysis and draw conclusions directly related to policy or business operations. Provide active involvement as subject matter expert in national and cross-functional initiatives/teams. Exercise authority to formulate, affect, interpret and implement policy to ensure a strong control environment. Develop action plan based on results.
Utilize professional expertise and judgment to evaluate, develop, and approve proposed enhancements to all VZW systems ensuring proper functionality and controls. Partner with cross-functional teams nationally to design system enhancements and troubleshoot technical issues.
Ideally, you’ll also have:
Not to boast, but a little bit about us
Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.
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We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.