Senior Coordinator, Copywriter

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: January 25, 2017
  • Reference ID: R18011
East Shore 2 (12025), United States of America, Glen Allen, Virginia

Senior Coordinator, Copywriter

Summary:

Monitor and track processes and report out to managers. Maintain and update process documents. Collect process data to help support recommendation for business practices and procedures.

General Responsibilities:

  • Monitor and track processes, provide customer service support and training to users and escalate issues as necessary; identify exceptions and work to resolve; report out to managers on processes
  • Maintain and update process documentation of new and existing processes; may provide administrative support
  • Collect process data to help support process improvement recommendations that focus on increased productivity and reduced cost; may report out on data to internal parties.
  • Ensure compliance with company policies and procedures, audit document files or support regular process risk assessments.
  • Communicate to manager on process improvement suggestions.
  • Support relationships with Third Party relationships (point of contact, reporting support).
  • Manage central mailbox inquiries to investigate, triage questions or issues; provide recommendations or decision on how to resolve.
  • Data entry: update systems based on inputs provided in the process.
  • Ad-hoc projects as assigned.

General Qualifications:

  • High School Diploma, GED or equivalent certification
  • Proficient in MS Office
  • At least one year of experience in Process Coordination or Process Management

Preferred Qualifications:

  • Associate‚Äôs Degree
  • PMI or Process Management Certification
  • At least two years of experience in Process Coordination or Process Management

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