Senior Customer Assistance Representative - Salt Lake City Airport
Location:
Salt Lake City , Utah
Posted:
December 11, 2017
Reference:
214757

Equal Opportunity Employer/Disability/Veterans

 

 

 

The Customer Assistance Representative Sr (CAR Sr) is a sales position which offers an hourly rate plus a monthly commision bonus and will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

 

This role is available as regular part-time position at our Salt Lake City Airport location.


Responsibilities:
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person 
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Will sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:

 

 

 

  • Must be at least 18 years old
  • High school diploma or GED equivalent required (proof of graduation required at interview) 
  • Meet either of the following requirements:  Two years of college plus six months of customer service and sales experience, or at least two years of previous customer service and sales experience.  If you have a minimum of 2 years of college: In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military.  
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observations, candidates must be able to work one of the following schedules:
    • Saturday, Sunday, Monday: 9am-6pm
    • Friday, Saturday, Sunday: 4pm-12am
    • Monday: 9am-6pm, Friday/Saturday: 9am-6pm
    • Sunday, Thursday, Friday: 4pm-12am
    • OVERNIGHT: Thursday,Friday,Saturday: 9pm-6am

A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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