Senior Customer Service
Posted: December 02, 2016
Reference ID: 347051644
Are you a people person? Are you passionate in getting the job done and working within a team? If you answered yes, Adecco wants you! Apply today at www.adeccousa.com
Adecco is the global leader in the staffing industry connecting people to jobs and jobs to people in almost 6,000 locations in 68 countries.
Our client, located in Overland Park, KS is looking for a senior customer service position that works well within a team and supports their business model. This position requires flexibility in hours and weekends. 6AM to 10PM availability with 4 weeks of training working 8AM to 5PM.
Pay rate is $16.00 an hour. Must have stable work history and proven track record of success.
•Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
•Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
•Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
•Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
•Escalate drug related calls as appropriate to licensed pharmacist for resolution
•Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages
•Make outbound calls to customers on prescriptions withhold orders and payment issue
•May also assist with entering new prescription orders into system
•Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
Must have qualifications/experience:
•Prefer 1 year experience in an office setting, call center setting or phone support role but not required
•An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
•Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
•Ability to remain focused and productive each day though tasks may be repetitive
•Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
•Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
•All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:
•Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
•401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
•Pay Options/Direct Deposit - Make it as easy as possible for you to get paid
•Paid Holidays - Selected paid holiday, based on accrued hour requirements
•State-of-the-Art Career Center - Training and resources available for all employees
•Highly trained and professional staff - Our team cares about you and your career!
Click on "Apply Now" to be considered for this position or any other warehouse related opportunities with Adecco.