Senior Director, Enterprise Fraud
Company & Department Overview:
Consistently named one of the 100 Best Places to Work by Fortune, Working Mother, and the Human Rights Campaign Foundation, Capital One is leading the way in redefining financial services. This is an exciting time to join our team. Capital One is poised for breakout growth in the coming years. We’re making significant investments in customer insights, technology, physical presence and product enhancements with a renewed emphasis on establishing lifelong customer relationships across a broad range of financial products.
Within Capital One Risk Management, our new Enterprise Fraud team has been tasked with creating a best in class fraud risk management program by ensuring our people, processes and technology are designed to operate in today’s digital environment. This team will oversee, advise and assess external fraud risk management activities occurring across the company, identify risk gaps, optimize fraud strategies, tools and technologies to balance customer experience with loss management and develop a fraud risk management governance and training program. This team will work in close partnership with other key risk functions to ensure a comprehensive fraud risk management framework.
We are looking for a motivated and strategic Senior Director to join us at our corporate headquarters in McLean, VA. As Senior Director, you will lead the Enterprise Fraud Risk Management team to deliver the business critical objectives outlined above.
In this role, you will regularly engage with the VP+ population, across all major product and functional areas, to advise and challenge lines of business on their fraud risk management activities. You will lead a team of 5+ business and data analysts and influence many strategic partners in pursuit of your objectives. Given the importance of fraud risk management to the company, this role is high-profile with opportunity for significant impact and growth.
Our ideal candidate will:
• Be a knowledge leader and intellectually curious
o Use your prior fraud risk experience and creative problem-solving to craft an industry leading fraud program
o Live, eat and breathe fraud by staying abreast of new fraud methods and tools for combatting fraud
• Operate as a “strategy consultant” and high-impact communicator
o Be seen as a strategic thought partner, effectively communicating with senior leaders
o Have a strong bias for action / a drive to get things done
o Be an effective storyteller who seeks out new approaches for delivering on business objectives
• Lead others effectively
o Collaborate across the enterprise, building relationships with key stakeholders and fraud managers
o Be seen as a people leader, investing and growing talent
• Have an extensive background in fraud risk management for a financial services, payments or fintech company
• Bachelor's Degree
• At least 10 years work experience in fraud for a financial services, payments or fintech company
• At least 5 years leading a team
• Experience from large consulting firm
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.