Senior Director Navigation Operations
Nashville , Tennessee
October 23, 2017
Sarah Cannon, the Cancer Institute of HCA, offers integrated cancer services with convenient access to cutting-edge therapies for those facing cancer in communities across the United States and United Kingdom. Sarah Cannon's cancer programs include individualized patient navigation provided by oncology-trained nurses, more than 1,000 stem cell transplants performed annually throughout the Sarah Cannon Blood Cancer Network, hundreds of clinical trials, and molecular profiling capabilities. Through its services, Sarah Cannon is providing state-of-the-art cancer care close to home for hundreds of thousands of patients, a number unmatched by any single cancer center.

Summary of Key Responsibilities: The Navigation Operations Senior Director serves as the lead for an HCA system-wide navigation program and the Sarah Cannon market and division Navigation Directors and Managers. The Navigation Operations Senior Director has HCA Group (National or American) leadership responsibilities. The primary function is to develop and maintain an environment that supports the professional staff and the Navigation Program. In addition to core navigator functions, the Navigation Operations Director is responsible for managing, organizing, and facilitating key reporting duties including, but not limited to, providing effective navigation services, achieving quality standards, communicating work flow processes, ensuring integration of a multidisciplinary team approach, and conducting performance reviews to each designated navigation director in the Sarah Cannon Markets. The Navigation Operations Senior Director ensures the navigation managers have the resources needed to create successful navigation programs.

The Navigation Operations Senior Director functions as a member of the Sarah Cannon team, provides leadership, oversight, and quality focused standardization across the enterprise, focusing on the patient experience from point of entry, through diagnostic studies, diagnosis and treatment plan for cancer through survivorship. This is accomplished through guiding and directing the market navigation directors and managers in the respective American or National Group.

The Navigation Operations Senior Director assumes responsibility and accountability for the improvement and maintenance of quality navigation reporting.

On an aggregate level, The Navigation Operations Senior Director will track the performance of the Sarah Cannon Navigation Programs and ensure they are in line with Sarah Cannon goals (growth, quality, practice guidelines, etc.) and identify opportunities to streamline care practices.

This role will include conducting internal and external outreach and marketing.

Duties and Responsibilities:

Duties include but are not limited to:

  • Develops standardized navigation processes for each tumor site being navigated.
  • Leads the Sarah Cannon Navigation Advisory Board and Leadership Group
  • Develops standardized communication processes for tumor site specific navigators across the enterprise.
  • Systematically evaluates the quality and effectiveness of navigation programs and Navigation Directors and Managers, analyzing appropriate internal and external data.
  • Identifies opportunities in collaboration with stakeholders for improving services and patient outcomes.
  • Collaborates with the Sarah Cannon Navigation Training and Education Director to develop education programs designed to assist the navigators in professional practice development
  • Promotes research and develops workflows that encourage research program growth
  • Promotes and monitors regulatory agency standards and customer service expectations for the practice of patient navigation.
  • Interviews, hires and leads Navigation Directors and Managers working in collaboration with the market Regional Vice Presidents (RVPs).
  • Responsible for operating within an approved budget.
  • Ensure quality of care processes and programs for patients representing "best in class" care
  • Serves or leads in appropriate national oncology patient navigation professional associations
  • Drives process improvement. Develops and implements a standardized Navigation Director and Manager reporting package to demonstrate program outcomes and support performance improvement activities, resulting in lasting organizational change through feedback and accountability
  • Stays current on the latest oncology nursing developments and participate in conferences.
  • Ensures service continuity through the entire cancer journey. Develops processes to ensure appropriate mechanisms are put into place to provide service continuity during both planned and unplanned absence and undertake succession planning.
  • Provides direction and guidance to assigned staff.
  • Collaborates with the Navigation Training and Education Director to ensure Navigation Directors and Managers have the required training and skills.
  • Implements corrective action and conducts performance evaluations.
  • Effectively addresses personnel issues in order to promote a productive and healthy work environment.
  • Effectively addresses and holds Navigation Directors and Managers accountable for performance issues.
  • Undertakes other duties as assigned and requested

  • Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement"
  • During your employment with Sarah Cannon you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Knowledge: A body of information needed to perform a task; may be obtained through education, training or experience
  • Review and understand medical records and other patient care information.

Skills: The proficiency to perform a certain task
  • Skills in computer systems including Microsoft Office email and internet to support patient navigator role.
  • Skills in developing influential presentations concerning the value of the navigation program utilizing Microsoft PowerPoint.
  • Skills in developing programmatic analytics reports utilizing AdHoc reporting and excel spreadsheets
  • Effective communication skills in one on one, team, and large presentation formats

Abilities: An underlying, enduring trait useful for performing duties
  • Tenacity, self-motivation and initiative necessary to drive the patient navigator program for Sarah Cannon.
  • Creativity in developing programs and process to solve problems
  • Strong executive presence
  • Demonstrates behaviors of a team player.
  • Flexible to the changing needs of the programs, team and work environment
  • Ability to advocate and champion excellence in the provision of care.
  • Ability to engage, influence, and work collaboratively with all internal and external consumers and stakeholders e.g. physicians, administrators, Sarah Cannon leadership, nurse managers and win respect on a broad range of health and business issues.
  • Ability to effectively and efficiently track the care delivery process with the attention to detail to identify where intervention is required.
  • Ability to self-direct including prioritization of multiple simultaneous tasks.
  • Ability to empathetically, openly and supportively communicate both verbally and in written media for small and large audiences.
  • Ability to maintain strict confidentiality.
  • Ability to demonstrate sensitivity to cultural needs.
  • Ability to seek regular input to build strong self-awareness.
  • Ability to seek regular input from team members and other stakeholders on strengths and areas for development within the program.

Minimum Qualifications
Minimum Required:
  • Bachelor's Degree
  • Master's Degree Preferred
  • Current licensure as a registered nurse

Minimum Required:
Type of Experience-
  • 7-10 years of leadership experience, program development experience
  • 3-5 years of oncology nursing experience

Type of Experience-
  • 3-5 years experience as a nurse navigator and / or patient educator in oncology

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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