Senior Director, Professional Services Operations
Location:
Boston , Massachusetts
Posted:
November 21, 2017
Reference:
201701374

Corporate overview

You're empowered when you're a Kronite.

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day.

Description
  • Responsible for over $10M in annual budget spend.
  • Coaching and development of a management team of 5-7 direct reports who are responsible for a team of 80 who are handling services selling and services engineering activities.
  • Drive efficiency into the organizations through process re-engineering of existing workflow.
  • Develop feedback loop to Engineering on key findings and identified opportunities discovered through the process of re-engineering the workflow.
  • Develop technology service offerings as supplemental offerings to a customer's service engagement.
  • Ongoing development of intellectual assets supporting service delivery tools, templates, scripts, etc.
  • Establish continuous process improvement process as it pertains to SaaS metrics, service selling to enterprise customers.
  • Drive organization wide SaaS transformation, and establish and maintain an outcome-based services portfolio from sales through delivery
  • Help expanding customer lifetime value through continuous connection and ongoing value expansion
  • Work closely with the Services Marketing, Field Sales Leaders, Product Engineering, Professional Services and Cloud Operations.
    This position will report to the Global VP of Professional Services.

    Qualifications
  • 10-15 years of professional experience with 5-10 years supervisory experience preferred.
  • BS or BA Degree in a related discipline or equivalent work experience.
  • Demonstrated success in working in a highly collaborative and consultative team environment to address cross-functional issues.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft office - Excel, Word, Powerpoint.
  • Must be able to multi-task and effectively function in a fast-paced, ever-evolving environment.
  • Excellent analytical, troubleshooting & strong interpersonal skills.
  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

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    EEO Statement
    Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.


  • A little about us:
    At Kronos, we believe great businesses are powered by great people.

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