Senior Director/ GM, Home & Garden
San Jose , California
October 20, 2017

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

eBay is where the world goes to shop, sell, and give. Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one-of-a-kind – if it exists in the world, it is probably for sale on eBay. Our mission is to be the world’s favorite destination for discovering great value and unique selection.

We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success. Here are just some of our numbers: 25 million sellers, 1B live listings and 170 million active buyers. We have buyers in 190 countries and we’re a Top 10 Global Retail brand.

Those numbers are important, but here’s what sets us apart…this is why we do what we do. Our vision for commerce is one that is enabled by people, powered by technology, and open to everyone. eBay empowers people and creates opportunity through Connected Commerce™.

At eBay we focus on empowering our sellers, not competing with them. We are building stronger connections between buyers and sellers with product experiences that are fast, mobile, and secure. And we are transforming the individual selling experience to help you turn the things you no longer need into cash you can use.

It’s about being part of something bigger than ourselves. We share a common drive to create uncommon opportunities – economic, professional, and personal. And because our business is about people, we have a passion for what we do. We fight for it, every day.

We employ extraordinary people who do meaningful work that has a tangible impact on the lives of individuals all over the world. And we aspire to make extraordinary things possible for each other, for our customers, and for everyone who comes to work here.

eBay’s North America organization is where it all started and it’s a critical segment of the business. We’ve been doing this for 20 years. And we're just as passionate about it today as when we founded the company in 1995.

Senior Director/GM, Home & Garden Job Profile

eBay’s Senior Director/GM of Home & Garden owns the end-to-end Vertical performance across eBay’s site. He/She drives the development of comprehensive customer-focused merchandise strategies, including:  product assortment, pricing strategy, selection procurement, curation, and category site page optimization. 

The Senior Director/GM Home & Garden will be responsible for driving growth within the Vertical through managing financial levers, inventory levers and site merchandising – with the goal to maximize business performance/profitability while accelerating growth and delivering on customer satisfaction.

The role leads an engaged cross-functional workforce by clearly communicating the strategy and defining ownership, effectively activating direct team and engaging support functions, driving standardization, and ensuring empowerment of employees.

Job Responsibilities

  • Provide leadership and strategic direction on all online merchandise activities 
  • Drive the implementation of strategies and tactics that optimize financial performance
  • Develop assortments and a go-to-market experiences that support the needs of the customer and the financial objectives of the Vertical
    • Maximize sales through appropriate plans by resource, by digital location, and through marketing channels
  • In partnership with the marketing team, develop customer segmentation targets and build performance plans specific to each target
    • Lead the analysis of market data, industry dynamics, local market intelligence, product trends, customer shopping trends, and the competitive landscape to assess growth opportunities and site enhancements
    • Collaborate with marketing to ensure that consumer marketing messages, pricing, and promotional strategies support the financial objectives of the Vertical
  • Strengthen relationships with sellers to maximize both profitability, inventory health and marketing
  • Activate technical products to drive adoption and conversion
  • Develop talent; oversight for a team of ~10 Merchants and Site Merchandisers

Success will be measured by the following:

  • Year-over-year growth in Gross Merchandise Volume (Sales)
  • Category profitability
  • Market share growth
  • Inventory health and conversion metrics
  • Assortment selection, brands and differentiated assortment

Job Requirements

  • 10+ years of merchandising, retail, or industry background. Experience must include buying, planning, structuring product lines, and pricing 
  • Strong partnership skills; ability to broker mutually beneficial outcomes with stakeholders internally and externally, and to manage within a matrix organization
  • Strong people management skills with proven ability to build, inspire and lead a high-performing team
  • Proven track-record of strategic planning and execution, and of taking projects from idea to full implementation in a large complex organization. Expert level experience integrating emerging trends and best practices into strategies
  • Very strong analytical skills and business acumen in a complex data environment; demonstrated ability to craft merchandising strategies
  • Ability to articulate vision and purpose of initiatives and programs as they relate to long-term goals and objectives
  • Demonstrated ability to use metrics to drive productivity, increase consumer satisfaction, and manage costs
  • Flexibility in responding to changing priorities
  • Passion for eBay, eCommerce and Merchandising
  • Bachelors required. MBA preferred

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A little about us:
eBay is a global commerce platform and payments leader connecting millions of buyers and sellers.

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