Senior Director, Strategy & Planning - Xfinity Home

  • Company: Comcast
  • Location: Philadelphia, Pennsylvania
  • Posted: December 26, 2017
  • Reference ID: 160067

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.


The Senior Director of Strategy and Planning is responsible for the Xfinity Home business operations planning efforts, internal business analysis, and Continuous Improvement programs. This is a key change leader, working across the organization with product, finance, sales, customer service, MIS and other cross functional partners. This role will identify opportunities to reduce cost, raise OCF margins, and optimize the experience for our Xfinity Home customers. This role is also accountable for developing and managing a portfolio of strategic projects that create both short and long-term financial value for the product. Ideal candidates should be data-driven and customer-first, with deep operational experience. This person will play a vital role in defining the optimal process, technologies and experiences to drive these results.


Core Responsibilities


Business Operations:

- Consult with Xfinity Home leaders and cross-functional partners to identify operational improvement opportunities   

- Facilitate quarterly and annual strategic planning, budget and LRP processes; develop supporting business cases and see strategic projects through completion

- Analyze complex business problems, operational scenarios, and related financial implications; complete forecasting models for operations and identify areas of opportunity; develop executive-level proposals that enable senior leadership to make informed business decisions   

- Build and maintain a change management culture that creates value for clients, customers, and internal stakeholders

- Directs, establishes, maintains, and plans the overall policies and goals for wholesale customers with the product management department.

- Provide regular report-outs to executive leadership team on project progress and process results


Business Performance Optimization:

- Administer Process Improvement Program for Operations; measure gaps between actual and desired levels of process capability, service levels, and other key business outcomes   

- Oversee design, development, and implementation of improved organizational processes, policies, workflows, job structures, and organizational systems   

- Document and present the results of process improvement efforts and ensure proper controls are implemented to sustain desired levels of performance   



- Establish and drive execution of the strategic roadmap for a portfolio of projects essential to improving the customer experience and team efficiency  

- Develop written set of playbooks, policies, tools, and procedures that help guide wholesale partner manage ongoing operations   

- Perform external market analysis to identify industry trends, competitive landscape, and other forces shaping the operational model for security and automation industry   

- Facilitate regular meetings with client executive teams to discuss improvement ideas, performance trends, best practices, and other issues affecting their businesses  

- Assesses needs and opportunities for new products through research and feasibility


Key Competencies:

- Consistent exercise of independent judgment and discretion in matters of significance

- Technically proficient in order to formulate and implement strategies to deliver a strong customer experience

- Highly motivated and effective self-starter with a proven track record of project success   

- Experienced in leading simultaneous, cross-divisional change management initiatives   

- Strong analytical and problem solving skills with the ability to produce meaningful metrics that drive and/or demonstrate ongoing improvements

- Experienced in working with diverse cross functional team; proven ability to establish strong relationships, influence stakeholders, and gain consensus on solutions   

- Outstanding organization, communication, writing, and presentation skills   

- Ability to identify, develop, and drive adoption of new business solutions and strategies   

- Solid interpersonal skills with ability to interact with all levels of employee groups and management

- Regular, consistent and punctual attendance.  Must be able to work nights and weekends, variable schedule(s) as necessary

- Other duties and responsibilities as assigned


Preferred Specifications:

- Bachelor's degree or equivalent experience; MBA in Engineering and/or related field preferred

- 12 plus years of experience in a business environment, solving complex operational problems

- Cable & Wireless Industry Experience

- Skilled in developing PowerPoint presentations that effectively communicate ideas

- Skilled in all aspects of business research (industry analysis, competitive benchmarking, VOC)   



Comcast is an EOE/Veterans/Disabled/LGBT employer

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