Senior Engineer
Location:
, Massachusetts
Posted:
November 21, 2017
Reference:
RSM946

Responsibilities:

Work closely with Infrastructure Engineering Manager to act as the focal point of complex technical initiatives, including:

  • Consult and assess dynamic I.T. environments of our newly acquired customers
  • Design customer solutions, including resilient networking, directory services, storage area networks, virtualization and backup systems
  • Working knowledge of best practices pertaining to implementation and migration projects including using reference architectures and design solutions
  • Perform troubleshooting role for major customer impacting issues, while collaborating with other operational and engineering teams
  • Research and present to customers on merits of proposed solutions, including in‐depth understanding of pros / cons, along with ability to select the optimal vendor mix
  • Work closely with Project Management team to lead the engagement lifecycle, including project scoping, Statements of Work, project plans, and service delivery updates
  • Perform service delivery at customer sites and working remotely, while minimizing interruption to live customer systems
  • Work with various methodologies and best practices in areas such as change management, service continuity, and continual service improvement
  • Design detailed Standard Operating Procedures for Engineering and IT Outsourcing teams, including standards definition and configuration walkthroughs
  • Work closely with Account Managers and internal staff to assist in anticipating growing customer needs and actively engaging to discuss areas of improvement and potential sales opportunity

Skills:

Extensive technical expertise in MOST of the following areas:

  • Directory Services and Messaging - AD and Exchange ‐ Experience migrating and upgrading customer messaging environments, along with mobile platforms
  • SAN's and Virtualization - Advanced knowledge of design and operational best practices for virtualization solutions ‐ Experience with EMC, EqualLogic or NetApp SANs, along with ESX implementations and P2V
  • Networking - High level awareness of Firewall/IDS, Routing, Switching, Wireless ‐
  • Exposure to desktop virtualization solutions such as XenApp
  • Existing or ability to achieve certifications such as VCP, CCNP, MCSE, and CCEA is highly desirable (Extensive ongoing technical training will be provided.)

Non‐technical experience in the following areas:

  • Easily communicate with technical and non‐technical audience
  • Experience and personality to diffuse difficult customer situations
  • Extensive knowledge of Visio and PowerPoint to create professional documentation and presentations
  • Ability to function independently, prioritize and act as a mentor to junior engineering staff and members of other teams
  • Ability and desire to occasionally work evenings, nights or travel to client locations
  • Experienced working in a high energy professional services or consulting firm preferred, but not required

Basic Qualifications

  • Bachelor's degree and certification in IT related field
  • Windows Server platform, virtualization, infrastructure configurations, server management, storage, and networking
  • Familiar with standard IT practices and policies
  • Eagerness to contribute
  • Ability to travel locally

Preferred Qualifications

  • Excellent written and verbal communication, problem solving and analytical skills
  • Strong judgment, issues management, and problem analysis techniques
  • Strong presentation, facilitation, time management, and prioritization skills
  • Proven ability to work both independently and as a part of a team
  • Demonstrated ability to balance priorities on simultaneous projects
  • Client relationship management experience


A little about us:
RSM US LLP is the nation’s leading provider of audit, tax and consulting services focused on the middle market.

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