Senior Experience Design Project Manager-Brighthouse Financial

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: May 19, 2017
  • Reference ID: 57543-en_US

Job Location: United States : North Carolina : Charlotte  


Brighthouse Financial is a new company established by MetLife. We’re on a mission to help people achieve financial security. Built on a foundation of industry knowledge and experience, we specialize in offering essential annuity and life insurance products designed to help customers protect what they’ve earned and ensure it lasts more predictably. In an industry that often has a reputation for complexity, confusion, and cost, Brighthouse Financial is different. Our approach includes simplicity, transparency, and more value so customers can face the future with confidence.


Brighthouse Financial is seeking passionate, high-performing team members to help us carry out our mission and be part of an exciting journey toward improving the financial futures of our millions of customers. Sound like you? Read on.


The Brighthouse Financial Experience Design team is looking for a Senior Experience Design Project Manager to manage an annual release calendar of ongoing web enhancements for the Brighthouse Financial consumer and advisor websites.   Working with an external engineering partner, the Project Manager will coordinate the release schedule of sprints using agile methodology.  The Senior Project Manager will work with team product owners and development leads to prioritize and organize the web site backlog of enhancements, assemble high value, deliverable sprints and coordinate story validation and UAT.  They will also work with the engineering partner to coordinate Adobe Experience Manager (AEM) platform maintenance activities such as scheduled load tests on staging and production environments, risk assessments and automated QA test strategies. The Senior Project Manager will also support larger scale projects as the platform expert and tech liaison through consultation and best practices during the technical discovery and development phases, integrating the enhancement dev team where necessary.



  • Functions as project manager of an external engineering team comprised of a tech project manager, development team lead and AEM developers
  • Manages the evolution of Adobe AEM by leading the definition of business, author and administrative requirements
  • Assesses operational impacts of portal enhancements and works with product/service partners to develop operational processes
  • Works with internal marketing teams to prioritize business requirements and to assist in developing project scope
  • Responsible for managing the enhancement backlog and sprint calendar
  • Supports larger scale projects with AEM platform dependencies through direction and best practice recommendations as the platform subject matter expert
  • Manages critical relationships with vendors, consultants, and internal end-users
  • Maintains records to document program development and revisions
  • Conducts analysis of organizational needs and goals for the development and implementation of application systems
  • Monitors operating efficiency of existing application systems


  • Minimum 8+ years of related business experience, especially in areas such as business requirements definition and documentation, web development, project management
  • 5+ years of project management and/or web management experience
  • Agile and waterfall methodologies, Scrum Master certification a plus
  • Some experience with online project management platforms
  • Competencies: Analytical thinking, problem solving, customer focus; demonstrates functional expertise and influencing skills




Experience Design






Brighthouse Financial is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Brighthouse Financial's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


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Brighthouse Financial is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, please contact our Employee Relations Department at 1-866-635-9230 or email All other unrelated inquires will not be acknowledged.


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