Senior Field Service Engineer
Location:
Orem, UT
Posted:
October 31, 2016
Position Type:
Full Time
Category:
Engineering
Reference:
023859_4
Job Description
Eaton’s Electrical Engineering Systems and Services Division is seeking Senior Field Service Engineer.  The Senior Field Service Engineer will be based out of Salt Lake City, Utah. The position does offer relocation. 
 
Position Overview :
Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of filed services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering.  Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting edge technology and engineering techniques.  We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system  problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.
 
The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Senior Field Service Engineer provides field service engineering and technical assistance to customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers; perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.

Essential Responsibilities :
  • Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Become computer efficient using laptops provided and mastering all required software.
  • Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
  • Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
  • Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
  • Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.  Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
  • Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
  • Skilled proficiency in the following:
  • Basic Test Equipment Operation
  • Basic Troubleshooting Techniques
  • Ability to run small projects
  • Intermediate Test Equipment Operation
  • Advanced Troubleshooting Techniques
  • Ability to run small outages and projects
  • Advanced Test Equipment Operation
  • Basic Protective Relays
  • Basic PQ Measurements
  • Ability to run medium to large outages and projects

Position Criteria:
Posses an unrestricted and valid drivers license


Basic Qualifications (Including Educational Requirements)
Basic Qualifications :
  • Bachelor's degree in engineering from an accredited institution
  • Minimum 5 years of experience evaluating and servicing electrical distribution or control systems
  • Legally authorized to work in the United States without company sponsorship
 
Preferred Qualifications :
  • Electrical Contractor’s license
  • Professional Engineering license
  • General Contractor’s license



Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com. At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers. Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
A little about us:
Eaton is a global technology leader in power management solutions. We make power operate more efficiently, effectively, safely & sustainably.

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