Senior Fraud Detection Coordinator

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: February 06, 2017
  • Reference ID: R18056
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Senior Fraud Detection Coordinator

  • Review debit & ATM claims of fraud for potential charge backs through the MasterCard process
  • Review debit & ATM claims of fraud for possible provisional credit
  • Maintain claims, accompanying information, and status in claims case management system 
  • Utilize investigation skills and document findings
  • Gain extensive knowledge of Regulation E
  • Become an expert in MasterCard chargeback rules
  • Meet performance expectations related to productivity, effectiveness and customer experience
  • Contact customers via Avaya regularly
  • Assist customers, banking offices and Customer Service with inquiries related to debit card claims
  • Other duties as assigned

Basic Qualifications:

  • High School Diploma, GED, equivalent certification, or military experience
  • Proficient with Microsoft Office applications

Preferred Qualifications:

  • 2+ years experience in performing fraud related research
  • 2+ years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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