Senior Fraud Detection Representative

Knolls 3 (12038), United States of America, Glen Allen, Virginia

Senior Fraud Detection Representative

Identifies fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers be protected from fraudulent activities on their account.

Responsibilities:

• Review fraud reports to analyze fraud losses and identity patterns and trends

• Verify account activity and customer identity

• Conduct investigations to determine validity of accounts

• Identify and report trends to management Identifies fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers be protected from fraudulent activities on their account.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

Preferred Qualifications:

• 3 years of customer service experience

• 2 years of Fraud experience  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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