Senior Integration Specialist

  • Company: Visa
  • Posted: April 15, 2017
  • Reference ID: 113248446
Company Description
Within Visa's Technology & Operations, Digital & Mobile Product Development (DMPD) is
a global division of over 600 team members responsible for developing and
managing end-to-end technology solutions that promote the growth of digital
commerce and mobilization of payments in emerging and developed markets. Within
DMPD, the Integration and Support engineering organization is a globally
distributed team that connects with Development, Technical Product Management,
Architecture, Test, Release and Program Management by representing the voice of
the customer. It is a technical solution implementation and support team to
accelerate successful rollout of new integrations and enhancement of existing

Job Description

Role Summary: At the heart of this role
lays a successful and effective strategy, program execution, communication and
thorough understanding of Visa's customer needs. Our digital and mobile products are
available globally to clients through APIs, exposed services, and SDKs. Visa is
looking for a talented individual with program leadership, technical aptitude,
passion and determination to manage the strategy and the program level
activities of client integration support for Visa's digital products to
high-profile clients and partners. This person will contribute to the
technology strategy of client implementations across multiple countries,
channels, and technologies and collaborating with key stakeholders across the
globe. The successful candidate should be customer-focused, have a strong
technical background in the digital technology space and passionate about
service-oriented delivery. The candidate will have:
proven track record of working both with external customers and with internal
technologists, implementing cross-company systems using API's, Web Services and
Mobile applications. Have experience in product or services integration and
proficient in communicating technical issues that may span across several
systems. Be able to clearly articulate and document requirements to client
stakeholders. Be able to manage concurrent
projects to different schedules and timelines. Be able to define and
implement global processes. Be an influencer and be passionate about delivering
solutions to our customers.

Lead integration planning and
execution support of assigned digital/mobile products and clients.
Liaise, schedule and plan effective technical support for an ongoing pipeline of issuing and merchant
clients and their respective partners, enablers and acquirers. Assist in the definition and
creation of global processes, integration strategies and tools that align with
enterprise standards and best practices and achieve high quality integrations.
Responsible for documenting and implementing these processes and strategies. Deliver
on core customer KPIs. Participate in issue escalations and pro-active solution
discussions with global business and technical teams to ensure business and technical
requirements are understood and properly documented and implemented with the
customer's needs in focus. Understand Visa's digital customer profiles and incorporate
the customer's voice into the Integration Support Program. Collect feedback
from customers on features functionality and work cross-functionally to ensure
the Product and Technology teams incorporate and integrate that feedback into
future releases. Own status reporting of assigned products, services and
clients. Ensure Visa's processes and
all required policies are followed, escalating as necessary.

BA/BS or MS degree (or
equivalent job experience). At least 7 years of
experience in digital technology programs with 3 years direct experience and
success working in an integration engineering environment. Be a leader, self-motivated,
and demonstrate the ability to influence and communicate effectively across
functional lines to ensure all participants. Experience working with
API's, client interfaces, payments technology or prior technical program
management experience. Must have a good
understanding of web technologies (TCP/IP, HTTP, HTML, JavaScript, CSS), REST,
SOAP, XML, JSON and other relevant API standards. Experience working with
eCommerce and payment systems Experience in delivering
quality product integrations within scope and on time Strong analytical and problem
solving skills Proven ability to effectively
interface with external clients Good understanding in release
processes, frameworks and tools (JIRA, Jenkins, Maven) Excellent written and verbal
communication skills, interpersonal and presentation skills. Driven and have the ability
working independently in a fast-paced, entrepreneurial startup environment
while managing multiple and competing priorities. Exposure to technical
programs delivering services or features in the mobility space is a plus.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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