Senior IT Manager, North America Digital Channels

  • Company: Johnson & Johnson
  • Location: New Jersey, United States
  • Posted: March 21, 2017
  • Reference ID: 3281170227-en-us

Johnson & Johnson Consumer IT is recruiting for a Sr. IT Manager, NA Digital Channels.  This is position will be based Skillman, NJ, and may require up to 15% travel.

Johnson and Johnson Inc. is a member of the Johnson and Johnson Family of Companies, the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics.  Johnson and Johnson Inc. markets innovative consumer products focusing on skin and hair care, baby care, wound care, oral health and women's health as well as a broad range of well-known and trusted over-the-counter products through our McNeil Consumer Healthcare division.

At Johnson and Johnson Inc. our purpose is to "Bring Science to the Art of Healthy Living" by providing consumers with some of the most world's most widely used and trusted brands including; JOHNSON'S ® Baby, NEUTROGENA®, AVEENO®,  LISTERINE®, BAND-AID® Brand Adhesive Bandages, TYLENOL®, REACTINE® ,  BENYLIN® , NICORETTE®, NICODERM® and many more.

The Consumer Strategic Plan outlines an aggressive growth agenda with very clear Where to Play choices, and How to Win capabilities identified.  The New Way of Marketing (NWOM) was established as a core How to Win strategy to make brand building a clear source of competitive advantage, enabling us to achieve scale in our marketing investment and productivity gains by driving consistent multi-region creation and execution of big global ideas across our Mega Brands.  As part of that, Digital is firmly rooted as a priority capability that we must advance in order to help make us a world class brand building organization.  

The Sr. IT Manager, NA Digital Channels is part of the North America regional Digital IT organization within 1GMS IT.  An expert in the digital technology ecosystem within J&J Consumer for digital brand marketing and digital product development, he/she is a key interface to business and technology local market, regional and global leadership. 
This role owns business engagement, demand management and, identification and realization of convergence opportunities for US and Canada market-driven initiatives to build efficiencies, value, regional alignment and scale. Additionally, the Sr. IT Manager holds responsibility for key strategic programs for the region.  This role directly manages a team of NA PEL professionals. 

The incumbent must build strong collaborative partnerships with business leaders across the North America region, including local market, regional business unit and franchise leaders, Regional Marketing Operations (RMO), Marketing Accelerator, Digital Strategy, eCommerce and IT teams (Global Marketing Services  IT , Application Services, Product Development, Engineering, Program Management, PMx, GTS and ISRM to shape demand, identify and advocate for synergistic opportunities,  manage activation pipelines, build capability utilization, provide product development feedback and create aligned regional processes and delivery approaches.  


•Owns shaping, executing and embedding regional digital technology strategy and operational structures to ensure maximum leverage of global/core capabilities.
•Presents regularly to, and engages with key business and IT leaders to maintain strategic and directional alignment, share roadmaps and outcomes, and solicit feedback for continuous improvement.
•Key interface to NA regional steering committee to review and direct work to identify and realize convergence and leverage opportunities across local markets
•Activates and operates global demand management and governance framework within NA region to optimize and scale digital IT investments, maximizing leverage and value.  Partners with brands, NA Regional Marketing Operations (RMO) staff and digital councils to integrate demand collection into business planning cycles, align across US/Canada markets, and drive prioritized demand from markets and NA region to Global level.
•Maintains regional digital portfolio, inventories and program/business activation roadmaps, tracking corresponding value metrics.
•Provides inputs to the global digital product line owners and global GMS IT digital channels function on new and evolving platform feature requirements in the market and the region to influence product planning activities; defining needs and priorities for key capabilities (i.e. Social, Mobile, eCommerce, DTC, CRM, Digital Analytics) 
•Works with PLO to shape the strategy and capabilities for the Consumer DTC platform, supporting technology roadmap, organization and engagement structures across local markets   Leads activation and execution of this key digital program.
•Leads and directs business and agency partners to ensure appropriate utilization, leverage and investment in internal standards and products. 
•Consults and partners with PLO and AS in the technical discovery process for potential digital projects and provides technical expertise on feasibility of requirements and capabilities of products and technical resources. 
•Accountable, drives and oversees end-to-end delivery of digital projects of all sizes, including internal and external collaborations, resource management, incident management, vendor management, planning/budgeting, and day-to-day project delivery in partnership with Digital Strategists, brands and PMx.
•Oversees service levels with internal and external partners.
•Manages budget and investments to ensure transparency and predictability.   Completes appropriate CAR/PO processes to secure and allocate funding.
•Works as a cohesive part of the NA Digital IT team in contributing to driving the regional Digital technology strategy and execution.
•Ensures J&J information assets are appropriately identified, valued, and protected by complying with and enforcing all local and global compliance and security policies.

•Bachelor's degree with focus on Computer Science, Computer Engineering, IT, Digital Marketing or related field is required, MBA degree a plus.
•10+ years of experience working as a digital technology partner across multiple brand or business teams, scoping and managing large, complex engagements with major companies or clients and delivering according to requirements, on schedule and within budgets is required.  Agency engagement experience required.
•Minimum 3 years as part of overall experience managing digital product activation and technology delivery, is required. 
•3+ years relevant experience and demonstrated success in effective management of people and strong team-building skills is required. (mentorship, training, direct/indirect reports**)
•Impeccable business partnering, influencing and collaboration skills working with delivery teams, business partners, agencies and stakeholders, with ability to negotiate win-win outcomes, is required.
•Strong problem solving skills; responsiveness and flexibility with evolving responsibilities and changing environment are required.
•Strong digital technology thought leadership with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization, is required.
•Excellent interpersonal, communication and presentation skills (oral and written), including the ability to articulate complex digital technology capabilities and approaches in a business focused manner, as well as explain business concepts to technologists is required.  
oAbility to assess and communicate expected outcomes in terms of consumer engagement, ROI, digital efficiency etc., and utilize digital metrics and analytics to assess and report on value delivery, is preferred 
•Strong digital domain expertise with strategic and delivery experience with various digital/web/mobile technologies including responsive design, analytics, SEO/SEM, CMS, campaign management, CRM, social media etc. is required (one or more).  Experience with Drupal is preferred.
•Experience in a process driven environment following sound PMI/PMP, Agile and SDLC methodologies is required.
•Ability to succeed in a matrixed environment and influence adoption of new thinking is preferred.
•Desire to continually advance personal and team knowledge of digital trends and advances in the industry is preferred.
•Experience within the CPG industry is preferred.

Primary Location
United States-New Jersey-Skillman
J & J Consumer Inc. (6101)
Job Function
Business Relationship Management
Requisition ID

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