Senior ITSM Process Specialist (Configuration and Asset Management) - Deerfield or Boston, USA, Konstanz, Germany, Zurich, Switzerland,

  • Company: Takeda
  • Location: Vernon Hills, Illinois
  • Posted: October 02, 2017
  • Reference ID: 1702511

Are you looking for a patient-focused, innovation-driven company that will inspire you and support your career? If so, be empowered to take charge of your future at Takeda. Join us as a Senior ITSM Process Specialist.

Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. As a Senior ITSM Process Specialist working on the IT Service Management Team , a typical day will include:

  • Serve as process owner and subject matter expert for one or more ITIL processes (objectives).
  • May serve as a process manager for one or more processes (objectives).
  • Serve as a regional first point of contact for all ITSM processes (objectives).
  • Accountable for CSI of process, process roadmap, governance and KPIs of processes within scope of responsibility.
  • Accountable for the customer relationship ensuring the process meets the needs of stakeholders.
  • Accountable for ITSM tool requirements for assigned processes, and coordination and/or execution of UAT testing.
  • Initiates and maintains process compliance training program for IT internal resources as well as service provider(s) staff by working with IS/IT training team for assigned process.



  • Bachelor’s Degree or high school degree and 8+ years of work experience in any business related field
  • 5+ years of experience with extensive subject matter expertise in IT Services Management (ITSM)
  • ITIL V3 Intermediate Level Certification required
  • 1 to 3 years of experience with ITSM tools preferably ServiceNow
  • Experience implementing or operating with one or more ITSM process area.
  • Experience in infrastructure operations, business analysis, or process design.
  • Experience with handling technical issues and engaging others to assist in addressing the issues.
  • Strong analytical skillset
  • Ability to write and speak in the English language


  • ITIL V3 Expert Level Certification


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement
  • Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Learn more at .

Takeda is an EEO employer of minorities, women, disabled, protected veterans, and considers qualified applicants with criminal histories in accordance with applicable laws. For more information, visit

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