Senior Learning Program Manager

  • Company: Capital One
  • Location: Richmond, Virginia
  • Posted: January 13, 2017
  • Reference ID: R17532
West Creek 4 (12074), United States of America, Richmond, Virginia

Senior Learning Program Manager

If you have a passion for helping others learn and build next-generation skills by creating amazing learning experiences, you may be a fit for our team. We are looking for a Learning Program Manager responsible for leading multiple technical curricula designed to fuel our growth as a Tech company and help our associates develop state of the art Tech skills. As a member of this team, you will work in a rapid and agile environment, and have the opportunity to directly lead the creation and on-going maintenance of technical training curricula across a broad range of technical content areas.

Your responsibilities will include:

  • Owning day-to-day management of projects related to delivering new content and experiences for assigned curricula as well as handling content revision cycles (revising content, retiring content, incorporating new content)
  • Leading the day-to-day relationship with external training suppliers, internal SME instructors, and learning content curators/developers
  • Developing and executes on a roadmap for curriculum maintenance, redesign, rollout and reporting
  • Establishing clear, consistent processes to gather data and feedback on the effectiveness and return on investment of assigned training curricula
  • Leading the development of new learning content, social sites, courses, and learning experiences (2-3 curricula)
  • Partnering with technical advisors, SMEs, suppliers, learning professionals and other partners to deliver curricula projects with perfect execution and high customer satisfaction
  • Making continuous improvements to assigned curricula to meet desired learning outcomes
  • Conducting benchmark analyses of internal and external learning trends to deliver data-driven recommendations on curricula changes

Specific responsibilities related to project management include:

  • Driving all phases of project management to include feasibility, definition, planning, prioritization, implementation and close out of projects
  • Effectively applying project management methodology and standards, and ensures project documents are complete and up to date
  • Displaying teamwork, communication, negotiating and leading across all levels
  • Working with cross functional teams and influences others to work toward common goal, regardless of resource and time constraints

Basic Qualifications:

  • Bachelor's Degree or equivalent military experience
  • At least 1 year of experience in a training environment
  • Experience with Microsoft Project

Preferred Qualifications:

  • At least 2 years of experience with technology implementation
  • At least 2 years of experience in project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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