Senior Leave of Absence Assistant
Lincoln , Rhode Island
April 04, 2017
As a Leave Administrator within our Human Resources Shared Services department, you will be responsible for using the myLeave system as well as the HR systems and predefined business processes to administer the Family and Medical Leave Act (FMLA), State and Company policy leaves of absence in accordance with all applicable federal and state regulations and company policy guidelines. Our Leave Administrators work in a team-based, collaborative environment where each person is responsible for their daily tasks, but also help each other achieve shared goals.

Additional responsibilities of the Leave Administrator include:

- Timely and accurate FMLA, State and Company leave administration in accordance with all applicable federal and state regulations and company leave policies
- Monitor and complete daily myLeave Task List to ensure tasks are completed timely and within compliance based on federal and state regulations
- Utilize the myLeave business processes to complete tasks and assignments and update the myLeave absence
management system and PeopleSoft with the employee’s applicable leave of absence information
- Process return from leave (RFL) change forms timely and accurately to ensure employee’s status is updated and payroll is processed
- Ensure coordination of efforts between all related parties in leave of absence processing including vendors, HR processing and payroll
- Receive and resolve internal and external customer problems and Tier 2 escalations from Customer Service Representatives; gather customer information, call employee with resolution and log problem history/detail in the Desktop Support Tools (Salesforce) within service level agreements
- Review reduced schedule RFL change forms, contact supervisor and/or employee to determine what applicable next steps
- Support the LOA Call Center during peak call times by responding to employee inquiries concerning leave of absence with a focus on timely accurate information, first call resolution and providing a Center of Excellence
- Review new leave requests to determine appropriate payments of sick, vacation or myTime.
- Prepare spreadsheets for service provider to issue payment of appropriate time off policies such as sick,vacation and myTime
- Review and determine average hours worked based on disability claims received by the service provider
- Prepare and complete state disability forms for New Jersey and Hawaii based on state regulations
- Review the RFL Exception report and make necessary updates in myLeave

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