Senior Manager Communications Consultant
New York , New York
November 24, 2017
Job Description



Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.


By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.


For more information about TIAA, visit our website.




The Senior Manager Communications Consultant will serve the marketing needs of strategic and core clients by developing and delivering strategic participant marketing programs around plan transitions and changes. The Senior Manager will build strong relationships with clients to gain an in-depth understanding of their needs and objectives with an eye toward delivering strategic solutions. They will also deliver standard solutions for sub-segment of client base.





  • Meet with clients regularly, by phone or in-person, serving as primary marketing representative for Institutional Relationships in developing and executing a strategic transition communications plan.
  • Actively participate in the transition planning process as part of broader TIAA implementation team, supporting institutional clients.
  • Analyze project and client requirements and data to evaluate employee behaviors, develop and position strategic campaign recommendations with institutional clients.
  • Develop and maintain integrated strategic marketing plans, staying within prescribed communications offer and budgets, for assigned transition projects in consideration of Corporate, Brand, Marketing, external client, and Institutional Relationships segment goals.
  • Coordinate with others across Marketing and the broader organization to oversee the development and implementation of multi-channel transition campaigns that achieve business goals (i.e., education; direct mail; web initiatives; digital communications).
  • Document and present best practices for broad utilization.
  • Demonstrate plan sponsor and participant level tools.
  • Manage agency and other external vendor relationships. Manage expenses for projects and assigned book of business. Help to ensure brand consistency throughout the organization.
  • Travel approximately 25% of time.




  • Bachelor’s Degree in marketing, communications, advertising or related field
  • 7+ years’ experience in full lifecycle marketing development and on-going client management, preferably in Financial Services
  • 3+ years’ experience consulting with clients on retirement plans
  • 3+ years’ experience marketing project management experience
  • 1+ years’ experience managing agency relationships.
  • 1+ years’ experience working with marketing process automation/workflow tracking system. 
  • Master’s degree preferred



Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.


If you need assistance applying due to being visually or hearing impaired, please email Careers Help.

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).


*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017



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