Senior Manager, Complaints Counsel

  • Company: Capital One
  • Location: Richmond, Virginia
  • Posted: November 22, 2016
  • Reference ID: R14788
West Creek 7 (12077), United States of America, Richmond, Virginia

Senior Manager, Complaints Counsel

Job Description

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

We may do it by the book, but we’re far from boring. We’re the talented and vibrant Capital One Legal team, and we’re looking for more enthusiastic and intelligent people to join our group.

Here, you’ll find the only thing we’re guilty of is hard work, camaraderie and the title of one of the “100 Best Companies to Work For.” While working alongside some of the best in the business, you’ll also have the pleasure of a flexible work environment where great benefits start on day one. If this sounds like the dream job you’ve been searching for, we hope you apply today.

The Senior Counsel (Senior Manager) will be the single point of contact for assisting compliance and business partners provide written responses to consumer complaints for US Card, including partnerships. This person will be part of a team within the legal department and will support the development of reporting and interact with compliance, legal and the business to identify company and industry trends and developments that may assist the business in proactively resolving potential sources of future complaints. This person will co-locate with business partners.

-Provide legal advice and support on responses to customer complaints
-Work with compliance and business partners to investigate consumer complaints and develop appropriate written response
-Identify and coordinate resolution of potential line of business compliance or operational errors
-Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation
-Provide information on litigation and regulatory trends
-Provide information to legal partners about trends and issues identified through complaints

Basic Qualifications:
-Juris Doctorate with state bar admission
-At least 3 years of law firm experience OR, At least 3 years of government experience OR At least 3 years of in-house legal department experience

Preferred Qualifications:
-5 years experience in-house legal department or other work setting supporting clients in financial service industry
-5 years experience on consumer regulatory matters
-Experience with credit card consumer regulations
-Proficient computer skills in Microsoft Office suite
-Experience with consumer regulatory laws and regulations related to credit cards or related litigation experience
-Experience in identifying, investigating and resolving source of issues that lead to complaints
-5 years experience working in a fast-paced environment with minimal supervision
-5 years experience managing a large volume of work, including complex legal issues that may arise suddenly

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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