Senior Manager, Enterprise Innovation
Woonsocket , Rhode Island
April 04, 2017

The Senior Manager of Pharmacy Operations Innovation is primarily responsible for leading small- and medium-sized teams to improve financial outcomes, customer service across new programs, and tools and processes that can be integrated into, or expand upon, the enterprise pharmacy business model. The Senior Manager will act as an internal consultant and thought partner on projects, using analytics to drive business case development, inform design decisions, run pilots, and track performance and value.

The candidate selected for this position will build and lead a team responsible for providing insights through analytics, and operational and financial modeling in order that guide how senior leaders view the enterprise pharmacy operations. The day-to-day experience of the role will vary – managing and developing team members, aligning key stakeholders and team leadership,conducting root cause analysis, developing hypotheses and executing analyses on complex issues related to retail pharmacy.

This position requires strong leaderships and collaboration skills as it is necessary to work cross functionally and influence our stores teams, field leadership and internal business partners. This position will routinely interact with the following groups: LTC Operations, Mail Operations, Product Development, Loss Prevention, Compliance, Pharmacy Operations, IS, Legal,Pharmacy Merchandising, Quality and Safety, & Field Leadership. The ideal candidate will have strong leadership and management skills, as well as analytical and communication skills. In addition, the individual must be able to independently interact with and influence a wide range of senior stakeholders and demonstrate a consistence track record of delivering results.

Specifically, the Senior Manager will be responsible for –

  • Overseeing a team responsible for analytical consulting and insights
  • Owning business case development and realization
  • Supporting pilot tests and providing data-driven insights to support key design choices
  • Establishing and implementing tracking metrics to ensure project delivers on value proposition
  • Developing and implementing financial and operational measurement tools to help focus continuous improvement efforts through implementation and beyond
  • Designing and conducting complex reporting and analytics programs (e.g. addressing multiple, interconnected issues or elements) leveraging pharmacy knowledge to run program pilots and design system requirements.
  • Presenting and articulating conclusions and recommendations to the leadership team.
  • Engaging cross-functionally across the organization to drive results and resolve issues encountered by the team, including the ability to assess and course-correct as necessary.
  • Preparing material and presentations in a way that can be easily understood by others who may not have the same background or expertise.

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