Senior Manager of Operations Sales Support - Accounts Receivable
Hanover , Maryland
January 17, 2017
Overview: Reporting to the Regional Controller, the Senior Manager of Operations Support (SR MOS) has the primary responsibility of overseeing accounts receivable teams and providing sales support to their region/offices. With regard to overseeing A/R teams, the SR MOS is responsible for providing and ensuring that their teams provide the highest level of customer service, to external customers as well as corporate and field office employees. The SR MOS is a driving force in the management and collection of customer accounts. In addition, the SR MOS is responsible for the day to day leadership and development of their Managers of Operational Support (MOS' and BOA's.) The SR MOS also acts as an escalation point for the MOS', office and account issues. Qualities include: Building team and customer relationships, developing MOS', conflict management, professionalism, the ability to employ the TEKsystems communication model as appropriate, and the ability to adapt to changes in the workplace.

Responsibilities: Responsible for the leadership and professional development of their Managers of Operational Support (MOS',) including providing daily feedback and quarterly performance evaluations
Escalation point and support liaison for MOS', field office(s), and customer related issues
Responsible for ensuring MOS' and their teams achieve their A/R goals
Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
Act as a liaison between the regional teams and the Regional Controller

Qualifications: Must haveBA / BS degree in Business Administration, Management, Accounting, Finance or Economics
Must have managed managers
Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
Ability to hold team members accountable
Ability to develop a thorough knowledge of business policies and account management practices
Strong leadership, communication and problem solving skills
Strong work ethic
Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
Ability to coach, train and develop managers
Ability to assess team performance and identify areas of improvement

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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