Senior Manager, Patient Care Services

  • Company: CVS Health
  • Location: Orlando, Florida
  • Posted: March 19, 2018
  • Reference ID: 730173BR
Job Description
Advanced Care Scripts (ACS), a CVSHealth Company, manages and dispenses specialty medications and productsnationwide. Our comprehensive patient care model provides compliance andadherence support and cost-effective solutions for all classes of specialtymedications. As a Senior Manager of Patient CareServices, you will be responsible for the management of operational activitiesand strategic direction of the Patient Care Services department ensuring thatservice targets are met through the design, implementation, and evaluation ofstandard operating procedures, key performance indicators, service qualitymonitors, and alternative revenue sources. Furthermore, you will actively buildstrategies to exceed financial and operational goals being accountable forregular forecasting and meeting budget goals by conducting operational trendand analytics with a focus on metrics and productivity management reports. Someother critical components of this role include developing and buildingleadership talent and capability within their teams providing employees withtimely, candid and constructive feedback and challenging opportunities thatimprove employee career growth. You will also ensure adequate bench strengthand succession planning.

* Support business development goals by participating in client meetings as well as build and conduct proposal presentations and Request for Proposal responses
* Monitor the effectiveness of department and direct process changes to increase efficiency, quality and financial profitability
* Acts as a trusted advisor to existing Specialty Pharmacy customers through a comprehensive understanding of their business and an ongoing consultative approach to managing the service relationship
* Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies to foster continued growth and knowledge of the Specialty Care Group industry

Required Qualifications
  • 5 years or more of management experience

Preferred Qualifications
* Master’s Degree in Business Administration, Healthcare or related field
* Experience with multiple levels of frontline management, along with experience in managing a team consisted of approximately 200 direct and indirect reports
* Proficient in the design and implementation of talent and succession management processes
* Effective social skills and strong ability to collaborate with a variety of internal and external partners
* Working knowledge of computers in a Windows/Microsoft Office environment, including Word, Excel and Power Point

* High School Diploma or GED

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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