Senior Manager - Process Innovation, Pharmacy Ops Retail
Woonsocket , Rhode Island
April 04, 2017
The Senior Manager of Pharmacy Operations Innovationis primarily responsible for leading small- and medium-sized teams throughthe end-to-end phases of operational design and development of newenterprise pharmacy operations. The primary scope of operationaldevelopment activities will be focused on improving the service and/orreducing the costs associated with enterprise fulfillment processes thatsupport more than 800M prescriptions each year.

Key functions include:
· Planning and oversight of multiplework streams
· Engage senior leadership toalign on key business decisions as they emerge and keep them apprised ofprogress
· Estimate timelines and resourcesfor projects and work streams and monitor progress against milestones
· Establish internal team structuresand provide oversight
· Design and develop new andenhanced operations for execution within our retail pharmacies andother fulfillments centers
· Translate high-level businesscases and operational concepts into operational prototypes that are readyto be piloted
· Design and implement pilots tofurther inform design choices and validate business case assumptions
· Collect qualitative input andfeedback through site visits, colleague surveys, and collaborate with thecustomer insights group to comprehend service impact
· Design and develop measurementsystems; leverage operational dashboards to inform pilot progress andend-state metric and reporting design
· Oversee the implementation ofchanges to our operating and service model
· Collaborate with other businesspartners to ensure changes to our operation ensure continuity ofthe customer experience across our channels
· Collaborate with changemanagement to develop and implement organizational readiness activities
· Collaborate with IT to specifysystem requirements and validate proper functioning of new solutions
· Track and monitor progress ofthe implementation, and install go-forward monitoring and managementprotocols to ensure ongoing quality and cost-effectiveness of the new operations

Tobe effective in the role, this leader needs to be a critical thinker whois analytical and detail-oriented, highly accountable and able to partneracross boundaries to instill urgency and accountability, possess a strongbusiness acumen, and able to manage cross-functional work by developingand executing detailed project plans.



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