Senior Manager, Technology

  • Company: Capital One
  • Posted: November 08, 2016
  • Reference ID: R14074
Plano 3 (31063), United States of America, Plano, Texas

Senior Manager, Technology

General Responsibilities:

  • Partnering with our multiple command centers to drive innovation across our FS Contact Centers.
  • Identifying problem areas and pain points, and then delivering high quality solutions.
  • Ability to think about long term plans, and create path to get there.
  • Supports complex troubleshooting efforts that cross multiple telephony platforms and technical disciplines
  • Supports team to address business needs and deliver technical solutions
  • Implements standard patterns and solutions to increase design and implementation efficiency
  • Recognizes and implements automation opportunities
  • Actively solicit, analyze, and negotiate customer requirements
  • Assimilate information and requirements from a variety of sources into one comprehensive view
  • Strong communication skills and ability to interact with internal IT, third party vendors, and business partners
  • Ability to learn & analyze complex, interconnected business processes / systems
  • Ability to translate requirements into technical specs for core IT teams to figure out how we are going to reach a solution
  • Ability to manage multiple tasks / projects in a fast-paced and changing environment
  • Focus on reuse, scalability, resilience and performance of the solution
  • Identify technical obstacles early and work closely with teams to find creative solutions
  • Educate team members (including BSAs, Scrum Masters, developers,testers and Product Owners) on capabilities and constraints of technology telephony platforms
  • Consistently share best practices and improve processes within and across sprint teams
  • Manage a team of 2-5 Product owners and testers.

Basic Qualifications:

  • Bachelor's Degree in Computer Science or military experience 
  • At least 1 year of experience with API Development
  • At least 3 years experience in Product Management
  • At least 5 years of experience managing and leading resources.
  • 2 years of experience in Managing medium to large IT projects  
  • 1 year of experience in Project Management
  • 2 years of experience in IT development or support
  • 3+ years Agile Development Methodology

Preferred Qualifications:

  • Master's Degree in Computer Science
  • 5+ years Agile Development Methodology
  • 1+ years Telephony experience
  • 1+ year experience in Call Center environment best practices
  • 1+ years Agile Development Methodology
  • 1+ years building custom applications that integrate with Avaya and CISCO products
  • 1+ years working with IVR systems
  • 1+ years working with Call Center Technologies
  • 3-5 years of experience translating business strategy and analysis into consumer facing digital products
  • 2-4 years of experience in Agile product management
  • 1+ years experience in Call Center environment best practices

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Share this Job