Senior Operations Production Representative

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: February 07, 2017
  • Reference ID: R19104
Knolls 3 (12038), United States of America, Glen Allen, Virginia

Senior Operations Production Representative

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation's top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. ..Capital One is seeking self-motivated individuals to join a fast growing company. The Operations Production Coordinator will be responsible for handling cardholders' disputes involving credit card charges on Capital One accounts. The disputes are required to be handled within predetermined time frames. Candidates with this knowledge will be able to determine correct avenues for resolving disputes for Capital One customers. In addition, the role includes completing necessary functions in several systems and making customer contact through both inbound and outbound phone channels. The ideal candidate will become extremely knowledgeable with Master Card and Visa chargeback regulations and reason codes. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One's culture provides an excellent work environment and many opportunities for professional growth. We encourage development by promoting our two main values of Excellence and Do the Right Thing!.

Basic Qualifications: - At least a High School Diploma, GED, equivalent certification, or Military experience .- At least 1 year of call center experience 

PreferredQualifications: - Bachelor's degree or military experience .- 1 year of customer service experience .- Proficiency in Microsoft Excel 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

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