Senior Product Manager - Digital Experiences

  • Company: Dell
  • Location: Round Rock, Texas
  • Posted: October 26, 2017
  • Reference ID: R15747
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
About Dell Technologies:
Dell Technologies is a market leader that is trusted all over the world to provide technology solutions and services-from infrastructure and software to devices. We bring together strong capabilities in the fastest-growing areas of the industry, including hybrid cloud, software-defined data center, converged infrastructure, platform-as-a-service, data analytics, mobility and cybersecurity.
We believe that human progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere so they can thrive in the digital economy. Dell has always believed that technology exists to enable human potential. Now, together as brands and businesses that are part of the Dell Technologies family, we have a shared purpose: We create technologies that drive human progress.
About this Position:
Dell Commerce Services is an engineering organization focused on driving world class experiences for Customers, Partners and Sales Makers.   We drive innovation across all of Dell's sales applications to help our End Users through their entire sales lifecycle, supporting them on Research & Planning, Making Decisions, Purchasing, Implementing, Sustaining their product, services and relationship with Dell.
We are looking for smart people that are passionate technologists and innovator that can help us ideate, build and deliver a modern, global, cloud-based, omni-channel commerce platform that enables Dell to meet our customers wherever they are and provide the best experiences on Earth to discover and purchase Dell technology.  If you are someone who thrives on the creative process, problem solving, and building innovative solutions then Dell Online is the environment for you.
This position will be responsible for leading a customer-centric product domain using Persona based Customer Journeys that can guide a modern and fast engineering cycle to meet customer needs across a wide range of Digital experiences that can be as simple as an Online self-service purchase to highly collaborative assisted sales journeys.
The ideal candidate will use technical knowledge and industry expertise to formulate product strategies and identify new product opportunities. We are looking our new experience to be design with Customer feedback loops (Customer metrics) that can drive a data-driven approach to product management to enable engineering teams to work at full velocity with clear site of customer needs.
This position will play a role of subject matter expert to support our Sales and Product organizations in designing new Digital Experiences that can put Dell Technologies enable new Commerce experience for all our customers Personas.  This person will need to be able to quickly adapt and respond to customer needs in a very competitive landscape.
The Product Manager needs to have the ability to effectively communicate the vision and customer value proposition, to build partnership with sales, business partners, product partners, and third party vendors. The candidate contributes to product development based on client needs and represents the customer requirements during the development process.
Role Responsibilities:
- Product Ownership of future Online Commercial capabilities supporting Dell's online strategy, including business solution concepts, user stories and other documents
- Define Persona-based and Customer-centric product roadmaps that align to key opportunities and strategic partnerships
- Demonstrate and develop deep e-Commerce domain expertise, competitive landscape awareness, and provide guidance on emerging trends and industry best practices
- Work with internal stakeholders, external customers and users to validate business and customer interests are represented, and that product engineering is aligned on those needs
- Ensure regular and transparent updates to team and Executive management
- Define & Forecast financial impact of Dell's online product decisions
- Understand and represent the Dell's Strategic direction in leading online product decisions
- Consultation as trusted expert advisor role to both internal and external stakeholders, including formal advice, Executive customer presentations, and speaking engagements at industry conferences
Requirements:
- Undergraduate degree in Computer Science or Engineering preferred or previous experience in eCommerce product management plus 8 years of relevant experience
- Self-directed and ability to drive projects to successful outcomes within fast-paced e-business environment
- Strong and demonstrable external client facing skills specifically in the areas of communication, issue and escalation management
- Advanced functional knowledge of B2B purchasing, ecommerce, and commercial customer needs
Preferences:
- Familiarity with Agile/SCRUM development methodologies and software development lifecycle principles
- Experience in projects of global scale
- Experience in an agile development environment
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Job Family: Information Technology
Job ID: R15747

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