Senior Program Manager
Redmond , Washington
November 19, 2017
Office 365 is key to Microsoft’s cloud strategy, and the O365 Satisfy Engineering team is looking for highly driven PMs to deliver on the big bets crucial to Office 365’s success. The SATISFY PM Team is looking for a talented PM to be a part of the effort to drive our strategies and investments in our efforts of measuring and impacting Customer Satisfaction (aka SAT), as measured by Net Promoter Score (NPS). Our PM teams have expansive charters and are mapped to mission-based teams focused on deep thought leadership and amazing execution. Key areas of ownership include building broad Proactive Scenarios powered by data and driving innovative Proactive features to measurably impact NPS & Usage in partnership with key workloads. This is a huge area with lots of room for creativity, exploration and hacking. If you are looking to make a big impact, grow a ton, and have fun doing it, you are the right person for the job.

As part of the Office 365 Customer Success Engineering organization you'll be expected to collaborate and drive efforts across multiple engineering managers and organizations; success will be through developing scenarios and translating them into strategies from start to finish, with measurable and positive impact. In addition, you'll need to need to have great people skills paired with technical depth & passion.

Basic Qualifications:

• A minimum of 5 years of previous program management experience is required

Other Qualifications:

• Ability to distill complex problems into forward-looking strategies
• Demonstrated ability to use data to influence & drive decisions
• Strong, demonstrated problem solving abilities, and excellent communication skills
• Stellar cross group collaboration
• Ability to work independently in highly ambiguous environments

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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