Senior Program Manager

  • Company: Capital One
  • Posted: January 14, 2017
  • Reference ID: R17562
Plano 1 (31061), United States of America, Plano, Texas

Senior Program Manager

As a Senior Program Manager on the PowerUp Support and Innovation team you will be part of a team of professionals who own, support, plan, perform and implement programs and process improvement initiatives. As a subject matter expert, you will utilize your strong program management and operations knowledge/experience to positively contribute to our goals and vision. Strong project management and communication skills, along with strong command over business processes are key to success in this role.


  • Lead projects related to large enterprise IT programs or business processes. 
  • Plan, perform and implement process improvement initiatives, survey and analyze best practices for techniques and processes, align improvement to performance shortfalls.
  • Organize, lead and facilitate cross-functional project teams. 
  • Determine project cost, resource requirement, and project timing based on scope and complexity of the project. 
  • Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities, measure performance against process requirements
  • Work collaboratively within a team environment to support delivery scope & deadlines
  • Handle multiple projects and tasks concurrently

Basic Qualifications:

  • Bachelor degree
  • At least 7 years of experience
  • At least 1 year of experience completing operations projects

Preferred Qualifications:

  • Master'sdegreein Business Administration
  • 1+ year of experience in ITIL/ITSM framework
    1+ year of experience with process documentation 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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