Senior Project Manager

  • Company: EMC is now part of Dell Technologies
  • Location: Atlanta, Georgia
  • Posted: December 17, 2016
  • Reference ID: 173201BR
**Job Description:** **GENERAL SUMMARY:** Manages the delivery of internal global Delivery Operations for Managed Services. Responsible for managing the full life cycle of projects and programs from requirements gathering through handover. Acts as primary interface to the Global Delivery Operations Director, peer leaders across the globe associated with the engagement. Ability to think outside the box for developing creative solutions to support the global organization. Able to work independently and follow-through on assignments with little supervision. Written and verbal ability to communicate and collaborate with peers and senior leadership (Director to CxO level). Process documentation and status communications skills. Ability to juggle multiple projects at once and prioritize time according to business needs. Experience with SharePoint and advanced Excel skills required for reporting and data analytics. **EMC Values:** When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages. **Critical Hiring Criteria:** + Responsible for the delivery of moderate complex, moderate risk projects. Maintains project quality, finances and focus. + Prepares detailed project plans of an engagement within the standards of project management methodologies. Reviews and validates statement of work (SOW). Categorizes requirements into a project plan detailing schedules, controls, resources, costs and daily tasks. + Prepare risk and remediation plan. Responsible for creating one team approach, goals and milestones within a project to ensure EMC's commitments to the customer are achieved. Adheres to established standards, processes, and methods to produce solutions that conform to requirements. Strives for, maintains and further develops excellence in processes and services. + Establishes project governance. Responsible for the delivery and daily management of activities, which are coordinated with EMC employees or Partner Resources. Works with Resource Management on project staffing. Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction. + Partners with Finance as needed. Prepares estimated time to complete, manages back-log for projects. Manages the cost budget and the impact of change requests on cost budget. Follows and executes EMC's revenue recognition rules and policies. + Responsible for Quality Assurance; ensure project is delivered to scope defined within scope of work and ensure any deviations are processed via defined Change Control process. Participates in customer discussions regarding budget, risk and impact of changes. Communicates to all EMC concerned parties any existing or potential customer escalation issues. Proactively follows the EMC escalation and change control process. + Point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel. Holds internal and customer kick-off meeting as appropriate. Responsible for regular status reports. + Articulates the full value of the Global Delivery Ops Solutions and business benefit to the internal customers. Keeps eyes open on potential future opportunities and communicates to sales as appropriate. + Lead team during project life-cycle; provide project management, leadership and oversight to project and/or workstreams. Provide performance feedback to management and team members. + Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. Complete and maintain industry recognized project management certification. Complete quarterly accreditations. + May actively monitor the account lifecycle process. Required Skills: + 10 Years experience as a business office leader across a variety of market sectors + Communication skills. + Project management skills. + Consultative skills. + Responsible for the delivery of moderate complex, moderate risk projects. Maintains project quality, finances and focus. + Ability to influence others to achieve results. + Understanding of EMC's products and their value added to the customer. + PMP certification + ITIL certification + Must have strong governance capability and experience + Must have excellent and proven stakeholder management capability + Have a strong background in engaging the team and the customer to achieve cohesion and common purpose + Excellent Communication and negotiation skills + Ability to work with customer and internal cross functions in an Engagement management capacity.Strong working knowledge of Microsoft Office products, including PowerPoint, Excel, SharePoint, etc. + Customer Focused + Lean Six Sigma/ Agile a Plus **Functional Area(s):** Professional Services **Business:** Virtustream **Business Unit:** 500 - VIRTUSTREAM **Location:** US - Georgia - Atlanta **AutoReqId:** 173201BR

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