Senior Sales Field Audit Analyst – Compliance
Alpharetta , Georgia
January 01, 2017


At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

National Compliance is responsible for overseeing Verizon Wireless policies, processes, people and systems and partnering with business leaders to identify and mitigate financial, operational, legal, regulatory and reputational risks facing the business unit.  The Sr. Analyst in Sales Field Audit Compliance is part of a team that uses risk models to identify sales locations with the highest risk of non-compliance and performs onsite and virtual audits of those locations.  The team covers all sales channels.

Drive and execute an integrated plan to identify control gaps, define and implement process and technical solutions.  Work independently to perform in-depth analyses of business risks utilizing reporting and analytic tools provided by the Business Intelligence team.  Identify and interpret root-cause issues to recommend and develop action plans for risk mitigation.

Perform on site and virtual visits to retail and other channel locations based on risk model or other standard report results.   Work with store managers, district managers and sales operations to ensure action plans are created and executed based on identified areas of opportunity.

Lead compliance reviews, exercising discretion and independent judgment.  Identify risks inherent in the channel/process and make decisions on the scope of work to be performed based on those risks.  Perform data analysis and coordinate fieldwork and responses.  Develop unique work plans, review of formal policy documents, and manage the implementation and completion of process improvements.

Identify activities requiring investigation.  Lead confidential, independent investigations of suspected fraud involving employees/agents/customers.  Work with HR, Corporate Security as necessary when conducting these investigations, ensure proper handoff for interviews.

Partner with Channel Management to identify and resolve policy/process issues, perform analysis and draw conclusions directly related to policy or business operations.  Provide active involvement as subject matter expert in national and cross-functional initiatives/teams.  Exercise authority to formulate, affect, interpret and implement policy to ensure a strong control environment.  Develop action plan based on results.

Utilize professional expertise and judgment to evaluate, develop, and approve proposed enhancements to all VZW systems ensuring proper functionality and controls.  Partner with cross-functional teams nationally to design system enhancements and troubleshoot technical issues.


Must have:

  • A Bachelor’s degree in Accounting, Finance, Economics, Criminal Justice, Math, or Information Systems; or equivalent experience.
  • Two or more years of work experience with a concentration in operational Compliance, business controls or Finance.
  • Experience driving complex solutions and analytics to provide ongoing and automated monitoring of key risks.
  • Experience formulating and implementing policies and processes to strengthen the control environment.
  • Working knowledge of statistics, reporting and analytical tools (Tableau, Cognos, Idea, Excel) with the ability to perform in-depth analyses of large datasets to identify activities that require compliance investigation.
  • Experience leveraging auditing principles and methods to evaluate policies, processes and systems to identify business risks and control gaps.
  • Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.
  • Advanced proficiency in Microsoft Excel and PowerPoint for analytics and presentation.
  • Advanced understanding of internet protocols and e-commerce monitoring (for internet channel).
  • Ability to travel to sales locations to perform onsite reviews  26-50% of the time with or without reasonable accommodations.

Ideally, you’ll also have:

  • Strong verbal and written communication skills to explain confidential and complex issues and make recommendations to management.
  • Advanced analytical, investigative, problem solving skills.
  • Demonstrated organizational, facilitation, negotiation, and communication skills.
  • Proven ability to work under pressure, on multiple assignments, with strong attention to detail.
  • Professional certification (CPA, CIA, CISA, CFE).
  • Experience with report writing/database software such as Cognos Impromptu and Teradata SQL Assistant.
  • Telecommunications experience.

Not to boast, but a little bit about us

Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.

A little about us:
Verizon is one of the largest communication technology companies in the world.

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