What you’ll be doing...
Your primary responsibility is to ensure GNOSC (Government Network Operations and Security Center) customers receive professional service and prompt response to their needs. You will support the 24x7 Floor Operations / Service Desk function for our managed security service customers – this means initiating and working incident management tickets, responding to trouble calls/emails from customers, and supporting shift leads ensuring proper work flows/assigning trouble tickets to specialists and other employees. As a Senior Security Analyst you provide high quality security incident analytics and event handling (70%) change management (20%) and perform device and health monitoring (10%). The position is full time – eight hours per day supporting a standard day shift 8am-5pm M-F from our Ashburn, Virginia location.
Security incident handling involves investigating issues to determine if there is a real security incident or a false positive, notifying customers as needed, and sending customers standardized emails specifying the steps they need to take to fix the problems. You are often the first to see an issue, or the issue may have been escalated from another team/management. Change management involves processing change requests relating to security devices such as firewalls, intrusion detection systems and RSA SecurID servers. Device and health monitoring involves troubleshooting network connectivity problems concerning managed security devices, often time working with Advanced Support Team engineers and/or vendors/partner technology teams on device replacement/reconfig.
As a Senior Security Analyst, you are also responsible for coaching, training, and developing analytics excellence by training the team on:
What we’re looking for...
You Must Have:
Even Better If You Have:
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.