Senior Service Engineer
Issaquah , Washington
November 22, 2017
The Commercial Sales & Marketing Engineering team develops enterprise business solutions used by the Microsoft Seller and Marketing Community across the world as well as Microsoft executive leadership. One of the key priorities for this year is to consolidate the number of applications the seller is using and reduce the time spent on tools. We are under new an initiative of building software solutions for simple, end to end seller scenarios leveraging Microsoft products and technology stack on the cloud. Become part of a technically strong team that is on the forefront of these cutting-edge efforts and help us tackle our upcoming challenges.

We are looking for a Senior Service Engineer that will build, design, and support the next generation shared services platform spanning Azure Service Adoption, Service Intelligence, Security Automation, and Telemetry. The end game it to automate as much of the labor-intensive processes as possible and drive toward end-to-end business monitoring that stitches together telemetry and enables self-healing.


Experience with enabling and managing cloud services, usage, and optimizations

Experience with resilience modeling (failure mode analysis) and ability to automate simulation of service outages for platforms

Designs components of a service-delivery solution that delivers manageable, supportable, performant, resilient services that meet key performance indicators (KPIs), such as quality, cost, and customer expectations

Experience working with software engineering teams and takes accountability for translating customer and technical requirements into service architecture to meet Quality of Service Expectations for e2e business services

Establishes service metrics, based on a deep understanding of the service and business, and works with partner organizations to analyze data, and identify and drive service improvements.

Background building and managing end-to-end services surfacing telemetry and stitching together long running business processes

Triages problems and prioritizes them against key risks to the business, and drives service designs to address problems across multiple service teams

Identifies and evaluates existing automation tools, features or applications, with the most value to the service team, to increase the productivity of the team

Basic Qualifications:

3+ years in clouding technologies (Azure or AWS)

2+ years with Power BI or equivilant

3+ years with REST/JSON, or Powershell/Bash

preferred Qualifications:

Demonstrated expertise in web services, virtualization and cloud concepts

Power BI or similar product to create and manage business KPIs

Direct experience with ITIL 3.0


Strong problem-solving skills and passion to solve hard problems as part of a team

Solid data and system analysis skills to derive performance indicators and enable KPI measures

Experience using telemetry to understand throughput, limitations and constraints in a service

Bachelor’s Degree in Computer Science, Mathematics, or related sciences – or equivalent work experience

Candidates should be familiar with some of the following:
• MySQL/SQL Server/SQL Azure/NOSQL
• AppInsights/Kustos
• C#/Java
• Powershell/Bash
• Windows Server/Azure/AWS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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