Designs, develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a mastery of development tools. Works in most phases of a project and reviews work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience
Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements
Codes, tests, and debugs new software or makes enhancements to existing software
Designs and writes programs according to functional and non-functional requirements
Leads code review sessions to validate adherence with development standards
Reviews and provides input into development standards
Develops and maintains technical documentation
Serves as final escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements
Collaborates with internal customers, technical and architecture teams to solve complex software problems
Provides general system users and management with system analysis and feedback
Influences system design by identifying and recommending design and requirements needs for software enhancements
Mentors and coaches less experienced staff
Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs
Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards
Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational issues, as well as consulting, advising and training on specialized features and functions
Follows established configuration/change control processesREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak, and understand EnglishKnowledge of Voice, Data, Video, Wireless technologiesUnderstanding of software design patterns and principlesAbility to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the systemAbility to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendationsAbility to work seamlessly within a team as well as manage individual tasksCreative and abstract thinking skills to envision and design innovative solutions to business opportunities and challengesProven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal directionAbility to listen and evaluate all opinions without bias, and contribute to a common culture of excellenceExtensive technical knowledge of Information Technology field and computer systemsStrong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholdersStrong ability to pick up complex concepts and processes quicklyProven leadership abilities including ability to share knowledge, resolve conflict and create consensusDemonstrated ability to take the lead on the most complex projectsEducation
BA/BS in Information Technology, Computer Science, related field or equivalent work experienceRelated Work Experience
- 6 to 8 years experience with software development methodologies
- 6 to 8 years Siebel experience required
- 6 to 8 years experience with coding, testing and design
- 6 to 8 years experience of understanding Object Oriented programming best practices
- Siebel 8.1/IP14/IP16 experience preferred
- Web Services development experience (e.g. SOAP, WSDL,RESTFul services)
- Proficiency in database (Oracle 11g/12c, PL/SQL)
- Strong Siebel configuration/programming experience and functional knowledge and a strong understanding of software architecture and programming principles required.
- Extensive experience with Siebel configuration, customization, Product Configuration ,pricing module, eScripting, Workflow, and Assignment manager.
- Experience in design external system interfaces .
- Experience with Oracle RODOD stack a plus
Office environmentEOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.