Senior Solution Engineer - Quality Event Management (QEM) EtQ (1 of 3)

Johnson & Johnson is actively recruiting for a Senior Solution Engineer - Quality Event Management (QEM) EtQ.  This position can be based in Jacksonville, FL or Fremont, CA or Skillman, NJ.


Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.


With $70.1.3 billion in 2015 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 250 Johnson & Johnson operating companies employ approximately 127,000 people in 60 countries throughout the world.


Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion.  Proud to be an equal opportunity employer.


The Senior Solution Engineer for QEM EtQ development will take a lead role in the development of current and future solutions for various Quality Processes, including NC/CAPA, Audit, Supplier Audit, EH&S, Change Control, Complaints utilizing the EtQ Reliance Engine/Designer.

This role will be in the IT Application Services Quality Research & Development System (QRDS) – Quality Event Management (QEM) EtQ team.  The Senior Solution Engineer will be responsible and play a crucial role for the technical development and implementation of multiple projects as it relates to the configuration and web services development of the EtQ Reliance platform.  He/she is responsible for working with Internal and external stakeholders to clearly identify and deliver technical solutions that meet business objectives and measurable goals.  He/She will lead the effort to document technical requirements, architecture, design, validation and deployment of new solutions as needed.  He/she will also lead other EtQ developers and collaborate with other technology development teams, including keeping stakeholders informed of technical progress and risks.   The Senior Solution Engineer will report to the QEM EtQ Regional Service Owner. 

  • Lead QRDS QEM EtQ Reliance development projects, ensuring that service performance meet or exceed established goals / SLAs, including on-time and on-budget delivery of orders.  Leads service utilizing/specializing in EtQ based knowledge and skills, while following approved J&J standard policies and procedures (e.g.  SDLC, Agile, Waterfall, IAPP, etc.).  A broad experience with EtQ configuration solutions and Report Development will be required, including leadership and creativity to work within a large IT service delivery organization to drive business solutions. 
  • Captures customer insights to improve [service name(s)] throughout delivery, and delivers continuous improvement recommendations to service owners. May conduct   impact analysis on process/tools coming from new/enhanced services.
  • Involved in knowledge transfer to team members and organizations after successful delivery of the service.
  • Performs assessments of customer demand and partners with order analysts to deliver estimates and quotes for EtQ Development service(s) to the customer
  • May plan, select, and schedule approved vendors to deliver the service. May oversee the work of vendor resources throughout a project.
  • May manage the AS budget for the delivery of the service and be responsible for reporting on service performance to leadership and customers.
  • May develop service improvement plans and/or run service improvement initiatives.
  • Working with other service specialists and solution engineers, analyze incoming demand (small & middle size) projects and requests for change, assessing the potential technical solutions and creation of accurate and complete impact assessments.
  • Lead the technical development of the enterprise EtQ platform along with being responsible for overall design solutions as well as hands-on software development.
  • Work closely with the Enterprise Architecture team, implementation partners, 3rd party vendors and other technology teams to ensure right design standards and procedures are in place, and followed for application development.
  • Establishes and maintains constructive working relationships and communication within global teams.
  • Will act as a technical development lead on all necessary projects.
  • May be responsible for applicable AS processes and change requests for managing delivery of projects from conception to the end of hyper-care in alignment with JNJ policies & procedures with regard to documentation and testing guidelines as part of the release management for the platform.
  • Assure the quality of solution(s) by working together in a global team.
  • Actively participate in the Continuous Process Improvement initiatives in IT AS by striving to look for possible efficiencies, scalability and/or cost reduction opportunities
  • Resolve business and technical challenges in order to deliver on time, within budget and with high quality keeping in mind the end goal of ensuring the realization of business benefits
  • Assure compliance and adherence to all regulatory and business requirements

  • BA/BS degree or equivalent with a minimum of 4 years of industry experience is required or 7 years of direct EtQ experience is required
  • A minimum of 4 years’ experience related to systems design, development and integration of the ETQ Reliance Developer/Engine, including associated ETQ tools.
  • 2 years’ experience with Reports development in Cognos or Tableau or any equivalent tool
  • 2 years of SQL scripting experience in Oracle/SQL Server/MySQL required
  • Python scripting experience required
  • JavaScript and Java programming experience strongly preferred
  • Strong Project Management skills required, managing global cross-functional team
  • Knowledge of SDLC methodology, 21 CFR Part 11, GxP and CSV frameworks and best practice models like GAMP are required.
  • Strong documentation skills required for creating/maintaining Requirement, Design, Test Scripts and other validation documents.
  • Strong Analytical and problem solving skills is required.
  • Must be able to solve complex business problems and present recommendations to both the development team and management effectively.
  • Results-driven, quick-learner, and a self-starter required.

Primary Location
United States-California-Fremont
Other Locations
North America-United States-Florida-Jacksonville, North America-United States-New Jersey-Skillman
Johnson & Johnson Services Inc. (6090)
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