Senior Specialist, IT Infrastructure
Plymouth , Minnesota
October 22, 2017
The Global Business & Technology Solutions organization is looking to fill a vacancy within the Infrastructure Server Support team. The successful candidate will interface with multiple disciplines, including Problem and Change Management, Platform Engineering, Network Operations, Storage Operations, Infrastructure Application support, Relationship Managers, Service Providers, vendors, and various business contacts, in support of domestic and international locations and datacenters. The primary responsibilities include:
Lead medium to large scale projects
Provide onsite and remote Microsoft Windows Server Hardware and OSI support for 7x24 mission critical environments
Provide primary support for Microsoft File, Print, and DFS servers for both domestic and international locations
Receive, rack, stack, install (& decommission) equipment. Facilitate power, cable, network & storage connectivity for new systems
Maintain hardware inventories & perform routine maintenance support activities
Interact with internal groups and vendor support staff to troubleshoot problems and perform root cause analysis as required
Assist with MS Security patching, infrastructure application deployments and compliance activities
Build, install, configure, maintain, troubleshoot & support Microsoft Windows Servers
Provide directed ‘hands-on’ support for other technologies including Unix servers, NAS & storage devices, Network & Telecom equipment
Perform Proof Of Concept (POC) trials for hardware and software as needed
Coordinate onsite events and planned outages with local Business Partners, as appropriate.
Develop and adhere to standard operating procedures and protocols
Follow enterprise change and problem management procedures
Participate in Disaster Recovery infrastructure planning, building, and testing
Create and maintain automated utilities and processes including server build automation and customer facing request systems
Support on and off premise cloud offerings
Work independently as needed
Some travel may be required

Minimum 4 years supporting Windows Server environments
Strong analytical and problem solving skills within a diverse Windows environment
Understanding of Microsoft Windows Server technologies - Active Directory, WINS, DNS, Windows Domain Controllers, as well as managing users and permissions
Understanding of Microsoft System Center Configuration Manager
Understanding of virtual environments (VMWare/ESX)
Experience with the following software: Windows OS (2008 R2, 2012 R2), ESX/VMWare
Experience with some of the following vendor's hardware and monitoring platforms: Standalones, Blades; IBM (Director), HP (Systems Insight Mgr/OnView), Dell (Open Manage Essentials), Microsoft, Linux, VMWare (vCenter/VCOPS)
Strong written and oral communication skills
Ability to work in a highly active, fast paced production environment, to meet critical deadlines and SLA's
Bachelor's Degree is a plus, preferably in Computer Science or Information Systems
Experience with any of the following is a plus:
MS Azure/Amazon AWS
Microsoft SQL server
Scripting skills (PowerShell, VBScript, PowerCLI, C, C#, WinBatch, Visual Studio, Perl)
Understanding of various deployment methodologies (virtual templates, MDT, Light Touch)
Must be available outside of normal business hours to fulfill production and project deliverables
Must provide 7x24 on-call support on a rotating basis

A little about us:
Prudential was founded on the belief that being financially prepared is a right, not a privilege.

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