Senior Support Engineer
Kearny , New Jersey
September 23, 2017

Responsibilities: ·Customers' voice recording data queries and retrievals ·Capture and analysis of system logs and alarms ·Maintain system checks and remote access processes and templates. ·Trouble shooting, diagnosis, resolutions of service related faults and application of recommended product fixes. ·Voice Recording Software and Trading System configuration. ·Customer Database Administration, maintenance and capacity management. ·Understanding the impact of change to our systems and recommending appropriate steps to avoid adverse impact. Desired Skills Experience: ·Ability to learn and adapt to new technology independently and efficiently. ·Strong understanding of Windows Operating Systems, understanding of Relational Databases administration and Voice and Data networking and storage. ·Minimum of 3 years of commercial IT experience and providing high-level customer support. ·Track record of self-motivation with a thirst for learning and understanding new technology. ·Basic understanding of traditional TDM telephony system principles, back-office PBX traditional digital extensions and Cisco/Avaya VoIP solutions. Desired Traits: ·Customer focused with excellent rapport building skills – able to comfortably communicate with clients face to face, over the phone or email. ·Willingness to adopt new skills and to share and teach their colleagues. ·Able to assimilate and understand the principles of the relevant technology and apply that knowledge in practice. ·Able to multi task and remain focused and calm in pressured situations. ·Demonstrates initiative, resilience and able to accept responsibility. Education: -MCSA and other certifications in Networks, Security, Virtualisation, Cloud, SQL, DBA. -Windows Server 2012 -Windows Server 2008 -MCSE: Server Infrastructure -MCSE: Private Cloud -MCITP: DBA -MCITP: EA -MCITP: SA -CCNA Voice -VCP For immediate consideration please submit your resume to:

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Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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