Senior Support Specialist, Shared Services Job
Austin , Texas
November 15, 2016
Job: Risk Leadership
Job Number: 164308


  • Maintain confidentiality as it pertains to all Human Resource and Payroll information.
  • Adhere to the Code of Conduct and Mission and Value statement of the company
  • Provide prompt, courteous and accurate customer support in resolution of human resource transactions
  • Appropriately escalate issues to Tier 2, Payroll, IT and other areas of HR.
  • Responsible for all data entry related to workday such as hires, transfers, cost center changes
  • Accurately maintain employee records including on-boarding, off-boarding, employee personal and employment data
  • Responsible for providing employment letters to employees
  • Scan, store and retrieve employee work documents.
  • Assist with compliance training requests/emails/reports
  • Work on the case management system
  • Expected to work 10-7 shift

  • Qualifications
  • Associate degree or high school Diploma
  • Strong communication, organizational and customer service skills
  • High confidentiality and integrity
  • Proven ability to work successfully in a fast-paced environment
  • Team player
  • Fast learner
  • Attention to detail and ability to multitask

    Preferred Qualifications
  • Customer Service experience
  • Workday, LMS & case management system knowledge a plus​

    About Visa:
    Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

    We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

    "Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code."

  • A little about us:
    As a global company at the forefront of the electronic payments industry, Visa is a dynamic organization.

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