Senior Manager, Cyber Security Services – SecureWorks – Providence, RI or Atlanta, GA

  • Company: Dell
  • Location: Atlanta, Georgia
  • Posted: November 23, 2017
  • Reference ID: R22121
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Senior Manager, Cyber Security Services- SecureWorks - Providence, RI or Atlanta, GA
SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber attacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat. In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We've been consistently recognized by industry analysts, readers' polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.
Role Overview
Our Residency business at SecureWorks is growing!  Secureworks is looking for a Senior Manager, Cyber Security Services to join our management team and help support our Residency Practice and Enterprise Security Programs. The ideal candidate will have experience in supporting large, geographically dispersed (sometimes-global) teams of security technical experts who are delivering services to enterprise clients.   The Senior Manager, Cyber Security Services is responsible for the recruiting, managing, career development and support of the technical Residency staff, for ensuring quality services are delivery to our clients.  This role will establish direct connections into Secureworks Security Operations Centers for knowledge sharing, department interlocks, tools and escalation processes to support Residents in the field.  This 2-way communication will assist us in delivering an excellent client experience.
Role Responsibilities
  • Lead a team of highly skilled security professionals delivering Residency services to clients
  • Recruit, hire, manage, support and career development to retain top talent
  • Institute strong governance to lead and direct the team with standard processes
  • Assist in Driving Client Retention and Growth
  • Partner across SecureWorks Lines of Business to drive issue resolution on client's behalf
  • Assist in Residency deal solutioning including scope development, SOW editing and service delivery commitments
  • Work as a team to assist in direct service delivery outcomes
  • Identify and define service delivery risks and offer, own, and manage risk mitigation strategies
  • Partner with Sales, Solution Architecture, Managing Principals, and other Solution Engagement team members to win new business
  • Drive innovation towards Residency value and effectiveness
  • Provide monthly overview of Residency challenges, risks and opportunities
As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
  • Minimum of 5 years of Cybersecurity experience in one or more of the following areas: SOC, Vulnerability Management, Incident Response, MSS, SIEM, Security Engineering, Security Assessments
  • Minimum of 5 years of management experience
  • Experience with Managed Security Services
  • Experience working within a SOC environment
  • BS (MS preferred) in Computer Science or Engineering or equivalent
  • CISSP certification preferred
  • Demonstrates broad knowledge of cybersecurity technologies, trends and strategy
  • Working knowledge of SIEM technologies and Firewalls, IDPS, TCP/IP and other security tools
  • Proficient experience working in an ITIL environment
  • Organizational, project management, interpersonal and communication skills (verbal and written)
  • Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage multimillion dollar customer projects and portfolios
  • Incident Response experience preferred
  • Senior level experience with network technologies and concepts
  • Working knowledge/experience of networking, security and applications preferred
Providence, RI or Atlanta, GA with travel up to 25%
SecureWorks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. SecureWorks encourages applicants of all ages.

Job Family: Information Technology
Job ID: R22121

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