Senior Technical Support Specialist
Location:
San Antonio , Texas
Posted:
February 08, 2017
Reference:
2049977161
Individuals that are out of college and have 3+ experience is our target audience.

Job Description Summary

This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms ¿Pyxis¿

Office operation hours are 6am-6pm, 7 days a week. The expectation for individuals is to work a 40 hours week with back to back days off but not limited to a Mon-Fri Schedule.

Job Title: Senior Technical Support Specialist

Working Hours: Core hours but not limited to Monday-Friday work days

DoD Clearance: Must be able to pass DoD background Check

Job Description

This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for the client automated dispensing Platforms ¿Pyxis¿

Technical Skills

Databases SQL Server (SQL 2008/2012) 3+ years

Must be able to write advance queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.

SSIS (SQL Job) exposure/experience

SQL Reporting Services

OS knowledge (3+ Years)

Server 2008 /Server 2012/ Windows 7

Windows Services

IIS and Web Applications

Running Performance Counters

Basic Understanding of Group Policies

Security Permissions

Networking topology (2+ years)

DNS

DHCP

LAN/WAN

Telnet

Ports (Networking/OS)

Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)

Soft Skills

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations

Education

The ideal candidate is a college graduate with a Computer Science degree or equivalent.

Preferred Certifications

CCNA, CCNP, A+, MCTS, MCSE





A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.

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