Senior Technical Support Specialist
Posted: January 20, 2017
Reference ID: 2049977161
Individuals that are out of college and have 3+ experience is our target audience.
Job Description Summary
This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms ¿Pyxis¿
Office operation hours are 6am-6pm, 7 days a week. The expectation for individuals is to work a 40 hours week with back to back days off but not limited to a Mon-Fri Schedule.
Job Title: Senior Technical Support Specialist
Working Hours: Core hours but not limited to Monday-Friday work days
DoD Clearance: Must be able to pass DoD background Check
This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for the client automated dispensing Platforms ¿Pyxis¿
Databases SQL Server (SQL 2008/2012) 3+ years
Must be able to write advance queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
SSIS (SQL Job) exposure/experience
SQL Reporting Services
OS knowledge (3+ Years)
Server 2008 /Server 2012/ Windows 7
IIS and Web Applications
Running Performance Counters
Basic Understanding of Group Policies
Networking topology (2+ years)
Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
The ideal candidate is a college graduate with a Computer Science degree or equivalent.
CCNA, CCNP, A+, MCTS, MCSE