At MetLife Global Operations, our focus revolves around our customers. We underwrite their policies, adjudicate their claims, answer their questions, and offer experiences of care and support. We are a team of 13,000 associates globally, that are responsible for 80 million touch-points with our customers each year; we talk to them 10 million times on the phone, we process 12 million new policies, we take 10 million claims and handle 45 million policy service transactions each year. The Process Excellence organization is responsible for driving execution of Global Operation’s strategic transformation programs.
The Business Process Automation center of excellence is a part of the Process Excellence team. Our COE is a diverse team of professionals with business and technology backgrounds, focused on building new automation capabilities within MetLife for the benefit of our operations.
Robotics process automation (RPA) solutions provide a platform for resources from the business operations to deliver self-service process automations on an IT supported, secure and resilient infrastructure. The Sr. configurators of RPA capabilities have responsibility for supporting the creation and evolution of the delivery framework, designing solutions, creating business objects and delivering automated processes. This job description outlines the role, skills and aptitudes required for the role.
5+ years of related experience
Experience with screen scraping and/or macros
College coursework, BA/BS degree
High School Diploma or equivalent
Number of Openings
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 34101