Senior Technology Liaison - Automation Configuration

  • Company: MetLife
  • Location: Cary, North Carolina
  • Posted: December 09, 2016
  • Reference ID: 34101-en_US

At MetLife Global Operations, our focus revolves around our customers.  We underwrite their policies, adjudicate their claims, answer their questions, and offer experiences of care and support. We are a team of 13,000 associates globally, that are responsible for 80 million touch-points with our customers each year; we talk to them 10 million times on the phone, we process 12 million new policies, we take 10 million claims and handle 45 million policy service transactions each year.  The Process Excellence organization is responsible for driving execution of Global Operation’s strategic transformation programs.


The Business Process Automation center of excellence is a part of the Process Excellence team. Our COE is a diverse team of professionals with business and technology backgrounds, focused on building new automation capabilities within MetLife for the benefit of our operations.


Job Location

Cary, NC


Job Description

Robotics process automation (RPA) solutions provide a platform for resources from the business operations to deliver self-service process automations on an IT supported, secure and resilient infrastructure. The Sr. configurators of RPA capabilities have responsibility for supporting the creation and evolution of the delivery framework, designing solutions, creating business objects and delivering automated processes. This job description outlines the role, skills and aptitudes required for the role.


Key responsibilities:

  • Supporting the Engagement Lead in the creation and delivery of automated processes within the company.
  • Designing RPA solutions in accordance with standard vendor design principles and conventions.
  • Configuring new RPA’s and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
  • Providing architectural control over solution designs to ensure consistency and continuity across the company’s delivery teams.
  • Identifying new process opportunities and accurately analyzing and estimating new processes, quickly assessing feasibility.
  • Analyzing, understanding and documenting the business processes in detail where required.
  • Identifying and communicating the technical requirements.
  • Creating and maintaining solution documentation.
  • Supporting existing processes and implementing change requirements as part of a structured change control process.
  • Problem solving issues that arise in day to day running of RPA’s and providing timely responses and solutions as required.
  • Communicating with vendors on software related issues, suggested improvements and participating with other users in the RPA community.
  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
  • Creating and documenting test procedures and scenarios for the pre-UAT phases
  • Supporting the Local Operational Teams during the UAT and rollout phases


Required Qualifications

5+ years of related experience


Preferred Qualifications

Experience with screen scraping and/or macros

College coursework, BA/BS degree


Required Education

High School Diploma or equivalent





Business Category

Group Operations


Number of Openings




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 34101 

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