Senior Workforce Management Analyst- Operations
Moore , Oklahoma
November 25, 2017
We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met- they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America’s best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after one year of service, community involvement, and wellness reimbursement.

The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it’s career opportunities, job enrichment or a supportive working environment. We were recently named in the Oklahoman’s Top Workplaces for 2016. If you are ready for this challenge, we are ready for you!

This position leads in the configuration design, programming, testing, implementation, and support for applying technology to satisfy business for our Workforce Management System which administers Time & Attendance, Paid Time Off, and Labor Management. The Senior Workforce Management Analyst, Operations will partner with various Human Resources, Accounting, and Payroll/Tax groups to ensure that all business processes to support local, state and union requirements are processed correctly and contain accurate information. Works as an individual contributor under general supervision and usually reports to a project leader or manager. The following highlights the key job duties:

Essential Functions:

  • Gathers and document requirements using interviews, document analysis, business process descriptions, use cases, scenarios, task and workflow analysis
  • Perform end-user interviews, lead requirements gathering sessions, and facilitate User Acceptance Testing
  • Create detailed plans and recommendations based on high level goals and loosely defined business outcomes
  • Train others on business processes and best practices
  • Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high level information into details to support configurations
  • Work independently and as part of a team
  • Collaborate with cross-functional teams across all levels of the organization
  • Train others on business processes and best practices
  • Partner with team to provide technical assistance and to resolve complex problems
  • Encourages and implements continuous improvement measures on day-to-day basis within own area of responsibility
  • Regular attendance is expected based on schedule and business needs. The schedule for this positions requires the following availability, but not limited to Monday-Friday from 7am to 7pm, weekends as scheduled.
  • Participation in employee events, onsite meetings, hotel visits and industry conferences is expected
Ideal candidate will also possess the following characteristics:
  • Collaborate with cross-functional teams across all levels of the organization
  • Ability to travel 50%
  • Work inclusively, independently, and without excessive supervision
  • Learn new skills, technologies and business processes quickly.
  • Adjust to multiple demands by shifting priorities
  • Detail oriented and follow through on requests and commitments
  • Ability to deal with ambiguity
  • Excellent verbal and written communication skills

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

A little about us:
Hyatt’s goal is to become the most preferred hospitality brand – loved and respected by all. We listen and evolve to meet and anticipate the needs of our colleagues, guests and partners.

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