Adecco is currently staffing for a Customer Service Associate job opening in the Atlanta, GA area. If the job description below looks like something you would like to pursue, feel free to replay to this posting and call Vinny Buffa at 303-222-2443
Customer Service Associate Job Description:
Education Requirements: High School diploma and 6 months related work experience or an equivalent combination of education and experience
Working at a fast pace this candidate must maintain fax equipment ,camera/scanner, retrieve previously scanned information, place telephone calls to provider offices , monitor fax process request records, oversee incoming and outgoing fax documents, copy, verify label, sort, prepare batches, retrieve information, file, type, collate, distribute; assemble and scan/upload documents.
Candidates are also required to book appointments, verify information and communicate with provider offices efficiently and accurately.
Candidate shall schedule HEDIS office reviews, confirm next day appointments, verify addresses for fax and mail, and maintain tracking log and calendar.
Medical record confidentiality is maintained and records are stored in locked cabinets and retrieved as requested by staff and Auditors.
Candidate will be responsible to assist abstractors by utilizing research within the company's claim systems to locate where members received care.
Candidates under team direction are at times directed to call members inquiring about the provider of their care. A high degree of professional telephonic dialog is maintained.
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