Service Assurance Specialist
Location:
Tulsa , Oklahoma
Posted:
November 17, 2017
Reference:
471959-1A

What you’ll be doing...

When you join Verizon Partner Solutions (VPS) you will be part of one of three major divisions of Verizon Communications Wireline Operations. We offer a wide variety of products and services through Verizon’s Global, National and Local Wireline networks to a diverse group of customers in the wholesale market segment.

This position provides a supporting role in the Operations group that delivers the products and services to small, medium and large wholesale customers through the ordering, provisioning, activation and assurance functions for products sold

  • This position frequently requires extensive interactions with strategic wholesale customers or their representatives as well as supporting the VPS marketing and sales divisions.
  • Will act as a customer advocate. Accountable for managing customer expectations and provide initiatives to bridge the gap between those expectations and business realities.
  • Will provide oversight of service to VPS customers and will support process improvements to improve service results.
  • Act as a resource for technical and process issues for the customer and will develop and drive automation initiatives between customers and Verizon to create the most efficient business channels possible in an ever growing self-service model.
  • Dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Look for up-lifts of a given product and engage Sales to advise of potential areas to upsell customers with additional/new services.

Position may require minimum travel, potentially to key customer meetings or participation in team meetings.

What we’re looking for...

You thrive in a fast-paced dynamic environment where different challenges pop up all the time. You are able to dig into the issues and able to answer the “Who, What, Where and Why” questions when asked. You understand the impact that every interaction has on an organization’s ability to build customer loyalty. Responding to the needs and preferences of others, you flex your style and approach to build rapport with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of customer service or call center experience.
  • Willingness to work nights, weekends, and/or after-hour rotations.

Even better if you have:

  • A degree.
  • Ability to create and present presentations to internal stakeholders.
  • Intermediate knowledge of Microsoft Office products (Outlook, PowerPoint, Excel, Word).
  • Service Assurance and Repair experience (Remedy and/or ETMS).
  • Strong working knowledge of the data/voice platform and products.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.


A little about us:
Verizon is one of the largest communication technology companies in the world.

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